Support #4805

[SCP ID :##2468##] : BIB Login Problem - "username or password or security token pin is invalid" : GH LIM, ZAHRAN & PARTNERS & KERIS ARYAN MARKETING SDN. BHD.

Added by Zahir Abd Latif almost 10 years ago. Updated almost 10 years ago.

Status:Closed - End of life cycleStart date:November 11, 2014
Priority:NormalDue date:
Assignee:Wijaya Kartono% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Problem:
Customer cannot login through AgroNetBiz due to error message of "usernameor password or security token pin is invalid".

1) Customerdetails :

      Company'sname :  GH LIM, ZAHRAN & PARTNERS
      CIFno : 160026663
      Usename :  gzahranlit
      Role :  single user
      Transactiondate  :  3/11/2014
      Typeof transaction  :  "Cannot login through AgronetBiz" 
      UserID  :  314
      Username :  gzahranlit
      FullName  : Halimah bt Abdullah
      Role :  Single User 
      UserStatus  :  ACTIVE  

2) Customer details :

      company: KERIS ARYAN MARKETING SDN. BHD.
      username: kerisaryan1
      error: username or password or security token invalid

** all server have same date/time

History

#1 Updated by Lizahwati Basirun almost 10 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • Assignee changed from Lizahwati Basirun to Wijaya Kartono

Hi Kartono,

Pending for customer to provide the step to reproduce the issue and also the audit trail for that user.

Kindly assist to check on it once received the feedback from Kak Ruzaimah.

Thank you.

#2 Updated by Wijaya Kartono almost 10 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • % Done changed from 0 to 20

Current findings: Reported customers had their token out of sync. As per email from NORAZLILAH BINTI KHAMDAN on 14 Nov 2014, 14.33, reported customer could login successfully after revoke their token.

Already ask Ruzaimah (AGRO IT) to raise this issue to Secure Metrix as to why token always out of sync.

#3 Updated by Zahir Abd Latif almost 10 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 20 to 100

Refer email : Re: [Request ID :##2468##] : BIB Login Problem - "username or password or security token pin is invalid" : GH LIM, ZAHRAN & PARTNERS & KERIS ARYAN MARKETING SDN. BHD.

Case Closed.

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