Support #5153
[SCP ID :##2549##] : 20150120/ERROR/RCMS-MY/LOGIN/MYKINDEV/Error login (00SFRX1O4) SD556346 & IM363573)
| Status: | Closed - End of life cycle | Start date: | January 21, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
REQUEST TYPE ERROR
SEVERITY -
SYSTEM RCMS-MY
MODULE / PRODUCT / COMPONENT Login
CUSTOMER NAME KINTOWN DEVELOPMENT SDN BHD
CORP ID MYKINDEV
USER ID AFFECTED (if any) As below
PROBLEM DESCRIPTION Unable to login due to wrong otp password
Pls assist
:MYKINDEV4D token serial no: 3405127433
:MYKINDEV4R token serial no: 3405127426
Error attempt on 15-Jan
History
#1
Updated by Ong Wei Kuan over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Summary of issue :-
-Same issue happened before.
-Checked from the log, the return code from VASCO library was 1 (validation fail), and RCAS return error code 30 (Invalid OTP Credential) to RCMS.
-Users claimed that they key in correct OTP and using the correct token.
Solution :-
Based on the suggestion of VASCO document (VACMAN_Controller_Integration_White_Paper_V3_0.pdf), when OTP validation fails, a Reset Token Info may be performed, we suggested Bank to reset token for users and ask users to retest.
Remark :-
Pending Bank action and feedback.
#2
Updated by Ong Wei Kuan over 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
#3
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Email from customer 30 January 2015 at 11:56:-
Customer can login back as usual, issue resolved thank you.
Case closed.