Support #5167
[SCP ID :##2559##] : M2U Cambodia - Customer get Service currently unAvailable when click at M2U Transaction History.
| Status: | Closed - End of life cycle | Start date: | January 29, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer complaint error when click at M2U Transaction History. Get Service unavailable. Attached is the error logs 2015/01/27 18:47:02:205 ERROR common.error.exception.IBBusinessException: [6] Invalid Username. 2015/01/27 18:47:10:071 ERROR common.error.exception.IBBusinessException: [6] Invalid Username. 2015/01/27 18:48:07:188 ERROR common.error.exception.IBBusinessException: [1] Invalid username or password. 2015/01/27 18:49:23:631 ERROR common.error.exception.IBBusinessException: [0000] Service is currently unavailable. 2015/01/27 18:59:35:881 ERROR common.error.exception.IBBusinessException: [20EF] Service is currently unavailable. 2015/01/27 19:00:15:073 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error code : 9999 2015/01/27 19:00:15:096 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error details : 1 Exception class : com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices, class method : getM2UtransHistList, line number : 198com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.getM2UtransHistList(IBM2UTrnxHistServices.java:198) com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.executeServices(IBM2UTrnxHistServices.java:104) com.ib.rib.controller.actions.ib102_enquiry.transactionHistory.IBM2UTrnxHistAction.execute(IBM2UTrnxHistAction.java:73) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) com.ib.common.utils.IBActionServlet.doGet(IBActionServlet.java:64) javax.servlet.http.HttpServlet.service(HttpServlet.java:707) javax.servlet.http.HttpServlet.service(HttpServlet.java:820) weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292) weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) com.ib.common.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:103) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592) weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202) weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108) weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432) weblogic.work.ExecuteThread.execute(ExecuteThread.java:201) weblogic.work.ExecuteThread.run(ExecuteThread.java:173) 2015/01/27 19:00:24:631 ERROR common.error.exception.IBBusinessException: [0000] Service is currently unavailable. 2015/01/27 19:01:43:743 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error code : 9999 2015/01/27 19:01:43:773 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error details : 1 Exception class : com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices, class method : getM2UtransHistList, line number : 198com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.getM2UtransHistList(IBM2UTrnxHistServices.java:198) com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.executeServices(IBM2UTrnxHistServices.java:104) com.ib.rib.controller.actions.ib102_enquiry.transactionHistory.IBM2UTrnxHistAction.execute(IBM2UTrnxHistAction.java:73) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) com.ib.common.utils.IBActionServlet.doGet(IBActionServlet.java:64) javax.servlet.http.HttpServlet.service(HttpServlet.java:707) javax.servlet.http.HttpServlet.service(HttpServlet.java:820) weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292) weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) com.ib.common.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:103) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592) weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202) weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108) weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432) weblogic.work.ExecuteThread.execute(ExecuteThread.java:201) weblogic.work.ExecuteThread.run(ExecuteThread.java:173) 2015/01/27 19:05:39:266 ERROR common.error.exception.IBBusinessException: [0000] Service is currently unavailable. 2015/01/27 19:07:59:207 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error code : 9999 2015/01/27 19:07:59:230 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error details : 1 Exception class : com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices, class method : getM2UtransHistList, line number : 198com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.getM2UtransHistList(IBM2UTrnxHistServices.java:198) com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.executeServices(IBM2UTrnxHistServices.java:104) com.ib.rib.controller.actions.ib102_enquiry.transactionHistory.IBM2UTrnxHistAction.execute(IBM2UTrnxHistAction.java:73) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) com.ib.common.utils.IBActionServlet.doGet(IBActionServlet.java:64) javax.servlet.http.HttpServlet.service(HttpServlet.java:707) javax.servlet.http.HttpServlet.service(HttpServlet.java:820) weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292) weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) com.ib.common.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:103) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592) weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202) weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108) weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432) weblogic.work.ExecuteThread.execute(ExecuteThread.java:201) weblogic.work.ExecuteThread.run(ExecuteThread.java:173) 2015/01/27 19:11:55:187 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error code : 9999 2015/01/27 19:11:55:209 ERROR services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices: Error details : 1 Exception class : com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices, class method : getM2UtransHistList, line number : 198com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.getM2UtransHistList(IBM2UTrnxHistServices.java:198) com.ib.enterprise.services.ib102_enquiry.transactionHistory.IBM2UTrnxHistServices.executeServices(IBM2UTrnxHistServices.java:104) com.ib.rib.controller.actions.ib102_enquiry.transactionHistory.IBM2UTrnxHistAction.execute(IBM2UTrnxHistAction.java:73) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) com.ib.common.utils.IBActionServlet.doGet(IBActionServlet.java:64) javax.servlet.http.HttpServlet.service(HttpServlet.java:707) javax.servlet.http.HttpServlet.service(HttpServlet.java:820) weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292) weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) com.ib.common.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:103) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3592) weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202) weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108) weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432) weblogic.work.ExecuteThread.execute(ExecuteThread.java:201) weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
History
#1
Updated by Stephanie Sufrapto over 9 years ago
- Status changed from New - Begin Life Cycle to User Acceptance Test
- % Done changed from 0 to 90
Root Cause:
Missed changes of view bean name. After update the form bean and view bean on Source code review.
Resolution:
1. update the name view bean on FTT result service.
2. Delete data on start from 22/12/2014 on Table IB_USER_TRANSACTION_HISTORY with Column TRANSACTION_TYPE='Foreign Telegraphic Transfer'
Remark:
Cambodia host currently not available. can only simulate by checking the database still can't simulate on m2u history
#2
Updated by Stephanie Sufrapto over 9 years ago
- Status changed from User Acceptance Test to Pending Prod Deployment
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 90 to 100
User just confirm that the issue has been solved.
They plan to cut over this weekend
#3
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Prod Deployment to Closed - End of life cycle