Support #5178
[SCP ID :##2571##] : CASA Online Application get Service unAvailable.
| Status: | Closed - End of life cycle | Start date: | February 06, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer fill in the CASA Online Application. Click submit. System prompt Service unavailable error.
2015/02/06 09:37:12:160 ERROR common.error.exception.IBBusinessException: [0000] Service is currently unavailable. 2015/02/06 09:37:21:955 ERROR common.error.exception.IBBusinessException: [0000] Service is currently unavailable. 2015/02/06 09:38:50:499 ERROR enterprise.services.ib101_casa.IBCasaResultService s: Error code : 9999 2015/02/06 09:38:50:522 ERROR enterprise.services.ib101_casa.IBCasaResultService s: Error details : null Exception class : com.ib.enterprise.services.ib101_casa.IBCasaResultServices, cl ass method : execute, line number : 53com.ib.enterprise.services.ib101_casa.IBCa saResultServices.execute(IBCasaResultServices.java:53) com.ib.rib.controller.actions.ib101_casa.IBCasaResultAction.execute(IBCasaResult Action.java:49) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor. java:484) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82) javax.servlet.http.HttpServlet.service(HttpServlet.java:727) javax.servlet.http.HttpServlet.service(HttpServlet.java:820) weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecuri tyHelper.java:227) weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.ja va:125) weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292) weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) com.ib.common.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:103) weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56) weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAp pServletContext.java:3592) weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.ja va:321) weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletConte xt.java:2202) weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java :2108) weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432) weblogic.work.ExecuteThread.execute(ExecuteThread.java:201) weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
History
#1
Updated by Stephanie Sufrapto over 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Receive the email about the condition that hit the issue but Cant re-create the issue.
Still trying to find the trigger for issue
#2
Updated by Stephanie Sufrapto over 9 years ago
- Assignee changed from Stephanie Sufrapto to Najmi Pasarudin
Asking najmi for help.
issue related to the time out for each page on server
#3
Updated by Zahir Abd Latif over 9 years ago
Dear Najmi,
Any updates on this case?
Thanks.
#4
Updated by Najmi Pasarudin over 9 years ago
Patch has been sent to customer. Pending feedback.
#5
Updated by Najmi Pasarudin over 9 years ago
Patch date: 12 Feb 2015
Cause: Login session timeout is 5 minutes. For module like Loan and CASA do not require login and timeout need to set to 30 minutes. However, CASA was not included for 30 minutes timeout in SetSessionTimeout.java
Solution: Set CASA module session timeout to 30 minutes.
Testing: Fill in CASA Registration form and submit after 5 minutes.
Expected result: CASA Registration submit successful without Service Unavailable error.
#6
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Najmi Pasarudin to Zahir Abd Latif
- % Done changed from 0 to 100