Support #5190
[SCP ID :##2583##] : HD00015836 - IPAY unsuccessful but account debited.
| Status: | Closed - End of life cycle | Start date: | February 16, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Norhaidah Md Dasuki | % Done: | 0% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Today having problem with Ipay transaction via Internet Banking. Customer perform Ipay and its show unsuccessful transaction but account already debited and upon confirmation with beneficiary, the fund not yet received. So far 3 customer reported with the same case. Need your help to further investigate the problem.
History
#1
Updated by Zahir Abd Latif over 9 years ago
Dear hafiz,
Kindly assist to update the current status in Redmine.
Thanks.
#2
Updated by Hafizudin MD over 9 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Norhaidah Md Dasuki
Emai from ashikin
Dear Hafiz;
We spoke. This issue is handled by IT. You may proceed to close the case.