Support #5239
[SCP ID :##2612##] : RCMS - User Linking (Regional)
| Status: | Closed - End of life cycle | Start date: | March 11, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi kindly attend to customer's enquiry below:
For the issue #51, We alreadycheck from the logs which we got from RCMS and we found that they tried tologin using this User ID: AUTHORISER01 into RCMS on last Monday (7:05 – 7:11PM GMT+8) but they unable to login as the RCAS replied with the respondcode 95 (HSM Error). So, kindly check with RCAS vendor for our finding byreferring the attached cas.log
For the issue #51, Theyencountered timeout issue when they performed both Balance Inquiry andTransaction Activity Inquiry.
Balance Inquiry
Cases:
1. Select ID Accountonly (For ID Account, please refer to the screenshot provided by CK)
2. Select All Account(including ID Account)
Transaction Activity (selectID Account)
Case:
1. Select ID Account
History
#1
Updated by Ong Wei Kuan over 9 years ago
Hi Stephanie,
Only issue 51 is related with RCAS. TQ.
#2
Updated by Stephanie Sufrapto over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Issue Update:
Receive the latest update from use on 12/03 and still return error code 95
Waiting for user for BII log on the same time
#3
Updated by Zahir Abd Latif over 9 years ago
Dear Stephanie,
Any updates on this case?
Thanks.
#4
Updated by Stephanie Sufrapto over 9 years ago
Issue update:
After receive the log from BII the HSM return error 67 and we can't find its error description from HSM documentation.
We kindly ask Maybank to check with HSM vendor on this returned error.
Now we still didn't got update from Maybank Site
#5
Updated by Ong Wei Kuan over 9 years ago
Update:-
-Checked from the log, RCAS got error code 67 from HSM, no mapped error description in HSM documentation. Advised Bank to check with HSM vendor.
-Suspected cause - different value of local.zpk and imported.zpk in upass.cfg from both BII and MY server. Waiting Bank to confirm the value in config file.
#6
Updated by Ong Wei Kuan over 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Hi Zahir,
Our investigation was completed, please assist to close this issue at our end.
#7
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.
Refer email: Re: [Request ID :##2612##] : RCMS - User Linking (Regional)/INC000000375866/INC000000375869