Support #5249

[SCP ID :##2624##] : Unsuccessful Mobile Reload & Bill Payment

Added by William Gozali Tan over 9 years ago. Updated over 9 years ago.

Status:Closed - End of life cycleStart date:March 24, 2015
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:5.00 hours
Target version:-

Description

Kindly attend to customer's enquiry below:

AGRONet customer cannot perform mobile reload & bill payment, host error reason: Empty Bean Response - Read Timeout since yesterday 23/03/2015. However not all customer affected, some of the transaction was successful.

From middleware log file, we cannot found the unsuccessful transaction record.
Middleware service was up and run as per usual.

Samples of the unsuccessful transaction as attached.

  • RIB & Middleware log: \\10.6.6.20\Production_logs\LOGS

SCP-2624.rtf (41.8 KB) William Gozali Tan, March 24, 2015 11:38

History

#1 Updated by Zahir Abd Latif over 9 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Dear Kartono,

Kindly assist to update the current status in Redmine.

Thanks.

#2 Updated by Wijaya Kartono over 9 years ago

  • % Done changed from 0 to 90

Root Cause: WSDL pointing to middleware development server.
Solution: Amend pointer to middleware production server.

#3 Updated by Wijaya Kartono over 9 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback

#4 Updated by Zahir Abd Latif over 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Wijaya Kartono to Zahir Abd Latif
  • % Done changed from 90 to 100

Refer email Ruzaimah, Apr 22, 2015 11:48 AM:-

Re: [Request ID :##2624##] : Unsuccessful Mobile Reload & Bill Payment

Case closed.

Also available in: Atom PDF