Support #5257
[SCP ID :##2633##] : AGB150401.csv-empty recon file for epay transaction
| Status: | Work Completed-End life cycle | Start date: | April 08, 2015 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | IBAM | Spent time: | 2.00 hours | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Refer from below email from epay support, reported that the AGB150401.CSV was empty but there were a lot of tranxs on that day. We have regenerate the file but still empty. Kindly advise. __________________________________________________________________________________________________________________________ From: lsthung@ghl.com [mailto:lsthung@ghl.com] Sent: Thursday, April 02, 2015 9:55 AM To: HALIMAH BINTI MOHAMMAD SHUKOR; SYED HERDI BIN SYED HARUN; MOHD FIKRIEZUDIN BIN MOHD FAUZI; MAHAZAN BIN ABDUL MANAN; wajihatun@agrobank.com.my; siti.zalihah@agrobank.com.my; HAMIDAH BT ABD. RAHMAN Cc: epayApplicationSupport@ghl.com Subject: AGB150401.csv-empty recon file Importance: High Hi all, Please re-sent the following recon file to us soonnest due to it is an empty recon file from our ftp server. AGB150401.csv
History
#1
Updated by Wijaya Kartono over 9 years ago
- File screenshot.png added
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 20
Finding: there is missing transaction in table IB_USER_TRANSACTION_HISTORY
#2
Updated by Wijaya Kartono over 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- % Done changed from 20 to 30
Temporary solution:
- Retrieve details from table IB_BILL_PAYMENT instead of IB_USER_TRANSACTION_HISTORY
Action taken:
- Back up current JAR file in FTP server.
- Deployed new JAR file.
- Generate reported reconciliation file manually.
Status:
- Pending customer feedback on the reconciliation file.
- Wait for production log(RIB_System.log) to determine root cause of the issue.
#3
Updated by Wijaya Kartono over 9 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
- Assignee changed from Wijaya Kartono to Zahir Abd Latif
- % Done changed from 30 to 100
Hi Zahir,
As reported by Ruzaimah, Report have been successfully generated. Thanks.