Support #5288
[SCP ID :##2649##] : Customer unable to view Arrahnu account in Account & Banking
| Status: | Closed - End of life cycle | Start date: | April 28, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer inform unable to see details on his Ar-Rahnu account as every time he clickAr-Rahnu’s account
number it will automatically log out.
Error message come out 'Session expired'.
Agent already guide customer to clear cache and history.
Customerdetails:
Name : MOHD FADZLILLAH BIN MAHAMOOD
Icno : 700606115513
Contactno : 0133990641
CIFNo : 220590669
Accno : 1007101000025502
Accno Ar-Rahnu that show inAGRONet : 774410005431
History
#1
Updated by Zahir Abd Latif over 9 years ago
Zahir Abd Latif wrote:
Hi,
Kindly attend below request:Customer inform unable to see details on his Ar-Rahnu account as every time he clickAr-Rahnu’s account
number it will automatically log out.
Error message come out 'Session expired'.
Agent already guide customer to clear cache and history.Customer details:
Name : MOHD FADZLILLAH BIN MAHAMOOD
Icno : 700606115513
Contactno : 0133990641
CIFNo : 220590669
Accno : 1007101000025502
Accno Ar-Rahnu that show inAGRONet : 774410005431
#2
Updated by Zahir Abd Latif over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Dear Kartono/Team,
Kindly assist to update the current status in Redmine.
Thanks.
#3
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Wijaya Kartono to Zahir Abd Latif
- % Done changed from 0 to 100
Rootcause : Structure of the XML MIBS sent having problem. Fixes done at Ar Rahnu site.
Has been migrated on 5/6/2015 at Ar Rahnu site.
Issue closed in SCP.