Support #5293
[SCP ID :##2653##] : MPI - PASSWORD ISSUE.
| Status: | Closed - End of life cycle | Start date: | April 29, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to look into this issue urgently as MPI has problem to login due to HSM error. Their last attempt to login is around 9.50am -10.00am 29/04/2015.
History
#1
Updated by Stephanie Sufrapto over 9 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
User Restart the Glassfish and able to sign in
#2
Updated by Zahir Abd Latif over 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
#3
Updated by Ong Wei Kuan over 9 years ago
Root cause : connection refused to HSM
Remarks :
-Customer claimed that after server restarted, login issue was resolved.
-However, after checked the log, we find that there are several action of server restarting at yesterday and today morning, and, the issue connection refused to HSM still exist.
-Besides, at 3.21pm today, before server was restarted, we see that the connection to HSM was already successful.
-Thus, can conclude that this connection refused issue is not caused by application itself.
-Suggest customer to check on the network stability and also the IP access availability during the connection refused period.
#4
Updated by Ong Wei Kuan over 9 years ago
Hi Zahir,
Please assist to close this issue at our end. TQ.
#5
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.