Bug #5341

[SCP ID :##2685##] : M2U error in IE.

Added by Zahir Abd Latif over 9 years ago. Updated over 8 years ago.

Status:Closed - End of life cycleStart date:June 01, 2015
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Need your to fix below issue in IE,

1. iE v9 , the first login page is unclickable.
2. IE 11 , the TAC screen become full screen instead of pop up.

Kindly refer attachment.

Error IE.docx (695 KB) Zahir Abd Latif, June 01, 2015 10:03

IMG_3559.mp4 (2.91 MB) Rayvandy Gabbytian , June 09, 2015 11:31

ibsLogin.jspcase1 (7.65 KB) Aditya Prathama, June 23, 2015 12:12

ibsLogin.jspcase2 (7.63 KB) Aditya Prathama, June 23, 2015 12:12

Screen Shot 2015-07-14 at 13.55.01.png (22.9 KB) Rayvandy Gabbytian , July 14, 2015 14:55

History

#1 Updated by Zahir Abd Latif over 9 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Dear Gabby,

Kindly assist to update the current status or any finding/progress on this issue in Redmine.

Thanks.

#2 Avatar?id=2607&size=24 Updated by Rayvandy Gabbytian over 9 years ago

Dear all,

I have not checked this issue. I am not sure what the possible root cause for this. Error only happens in IE. Any suggestion?

#3 Updated by Tan Lee Yong over 9 years ago

Please ask Aditya to help. You need to bring him up.

#4 Avatar?id=2607&size=24 Updated by Rayvandy Gabbytian over 9 years ago

  • File IMG_3559.mp4 added
  • Assignee changed from Rayvandy Gabbytian to Aditya Prathama

Dear Aditya,

You may refer to attached video to start debugging. Probably you could try it by reducing the page size via css or something like that. And after that send the css/jsp back to me. So later on I can install it in SIT and open from staff's laptop. Because it only happens at staff's laptop in IE10 using only resolution 1920x1080.

Thanks.

#5 Updated by Zahir Abd Latif over 9 years ago

Dear Adit,

Any updates on this issue?

Thanks.

#6 Updated by Aditya Prathama over 9 years ago

Dear All,

The problem should be because java script code. but i haven't found the way to stimulate the error. we dont have such resolution monitor to test. to resolve this problem we must disable each JS running on this page and test go to page to identify which JS make this bug happens. in my reading on jsp code on login page this page use 2 java script function they are JS for open a modal with overlay, and some google-analytics java script for monitor the traffic with google tools. I attached 2 JSP file. please try deploy to test. remove code1 on file extension for example ibLogin.jspcode1 to ibLogin.jsp. FYI root path for this jsp ([instance_name]\jsp\ib101_access\login\)

#7 Updated by Zahir Abd Latif about 9 years ago

  • Assignee changed from Aditya Prathama to Rayvandy Gabbytian

Dear Gabby,

What the status on this case now?
Kindly update.

Thanks.

#8 Avatar?id=2607&size=24 Updated by Rayvandy Gabbytian about 9 years ago

  • Tracker changed from Support to Bug

#9 Avatar?id=2607&size=24 Updated by Rayvandy Gabbytian about 9 years ago

Dear Adit, Hansen, all,

Above workaround does not work, only header is being displayed (language setting, the rest is blank). Result as attached.

Thank you.

#11 Avatar?id=2607&size=24 Updated by Rayvandy Gabbytian about 9 years ago

  • Assignee changed from Rayvandy Gabbytian to Aditya Prathama

#12 Updated by Zahir Abd Latif almost 9 years ago

Dear Aditya/Gabby,

This issue is still pending in SCP since 5 months ago.
Any update/plan to resolve this issue?

Thanks.

#13 Avatar?id=2607&size=24 Updated by Rayvandy Gabbytian over 8 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • Assignee changed from Aditya Prathama to Zahir Abd Latif

Issue still happens in some of Maybank staff's laptop. Could not replicate this issue in IE 8, 9, 10 in local pc.

Workaround has been tested in SIT but no avail.

#14 Updated by Zahir Abd Latif over 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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