Task #5344
[SCP ID :##2688##] : Error appears when users perform print pin mailer and print letter.
| Status: | Closed - End of life cycle | Start date: | June 01, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | June 08, 2015 | |
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Estimated time: | 3.00 hours | |
| Target version: | - | Spent time: | - |
Description
Hi,
Kindly attend below request:
Error appears when users perform print pin mailer and print letter, the paper didnt came out from the printer, and an error message appears on the computer. The error message: "error while performing your request, system Is currently unavailable Please try again later.
History
#1
Updated by Rayvandy Gabbytian over 9 years ago
- Assignee changed from Rayvandy Gabbytian to Ong Wei Kuan
Hi Wei Kuan,
Need your assistance to look into the error. Or you can tell me how to check the error. Currently I'm still pulling the project from mercurial.
Thank you.
#2
Updated by Ong Wei Kuan over 9 years ago
- Assignee changed from Ong Wei Kuan to Rayvandy Gabbytian
#3
Updated by Zahir Abd Latif over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#4
Updated by Rayvandy Gabbytian over 9 years ago
- Tracker changed from Support to Task
Dear all,
Chronology of investigation as per follow:
01/06/2015: Forwarded Wei Kuan for the server.log (Printer is not accepting job.),
01/06/2015: Informed Rhisang via email that we are investigating the issue,
01/06/2015: Wei Kuan answer that the error differs that the error given by BII,
03/06/2015: Suggest BII to: clear printer job que, restart printer spooler service, last is to remove and re-add printers,
04/06/2015: Informed Wei Kuan that printing directly from HSM encounters no issue, attached the full server log,
04/06/2015: Told Rhisang to remove and re-add printer because issue 'printer is not accepting job' still appears,
05/06/2015: IT issue out the ticket to helpdesk to get printer setting from IT-BSD that maintain the RCAS printers.
No resolution yet.
#5
Updated by Rayvandy Gabbytian over 9 years ago
- File IMG_3554.JPG added
- % Done changed from 0 to 100
- Estimated time set to 3.00
Dear Zahir,
Please inform customer that now printer is able to perform both for printing mailer and letter (attached screenshot refers).
Root cause:
- There is no printer driver connected to print letter,
- There are several printer being added in RCAS Pin Mailer server which impacting the 'printer index' for 'print letter' which changed automatically.
Solution:
- Remove non-used / additional printer drivers that were added,
- Install Xerox printer driver,
- Match the printer index for letter to 0.
How to prevent similar issue happened in future:
- Make sure there is no printer is being added or removed. If there is changes, make sure the printer index is set properly at CASSettingsResources.properties,
- Make sure that there is no 'hanging' printing job in the printer que, this will cause the application to refuse printing,
- If it requires changes at CASSettingsResources.properties, need to restart the glassfish3 service.
Thank you.
#6
Updated by Rayvandy Gabbytian over 9 years ago
- Due date set to June 08, 2015
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
- % Done changed from 100 to 0
#7
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.