Support #5348
[SCP ID :##2691##] : AGRONetBiz - Customer having trouble in creating an Approver and initiator, there was an error message “ service currently unavailable”.
| Status: | Closed - End of life cycle | Start date: | June 09, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | June 10, 2015 | |
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | 4.00 hours | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer having trouble in creating an Approver and initiator, there was an error message “ service currently unavailable”. Despite on clearing the cache and history and changing browser, the problem still persist. CIF No : 250074134
Attched the log.
2015/05/20 11:16:24:867 INFO ib.message.common.MsgUtils: parsed response - class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=250074134, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=D, ACCOUNT_NUMBER=1007311000013954, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0001007311000013954, TYPE_DESC=Wadiah APi Stateme, RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=2799.98, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=9}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47311003284300000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047311003284300000, TYPE_DESC=BBA PROJEK(NORMAL), RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=3761984.62, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}, {ACCOUNT_TYPE=L, ACCOUNT_NUMBER=47311003301700000, ACCOUNT_RELATIONSHIP=P, ACCOUNT_NUMBER2=0047311003301700000, TYPE_DESC=BBA 3F(SPECIFIC), RELATIONSHIP_DESC=Primary, REMARKS=, CURRENCY_TYPE=MYR, PARTICIPATION_CODE=, LOAN_AMOUNT=5963847.32, ACCOUNT_STATUS=ACTIVE, MONTHS_IN_ARREARS=0, MODE_OF_OPERATION=}]}
2015/05/20 11:17:36:206 ERROR common.error.exception.IBBusinessException: [17] Service is currently unavailable
2015/05/20 11:17:36:206 ERROR ib.common.utils.IBControllerAction:
com.ib.common.error.exception.IBBusinessException:
at com.ib.common.error.handler.IBErrorHandler.createBusinessException(IBErrorHandler.java:51)
at my.com.bib.enterprise.services.bib114_administration.user.UserManagementCreateStep4Service.executeService(UserManagementCreateStep4Service.java:197)
at my.com.bib.controller.actions.bib114_administration.user.UserManagementCreateStep4Action.execute(UserManagementCreateStep4Action.java:108)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1602)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:149)
at my.com.bib.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:100)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:125)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:878)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:277)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1656)
History
#1
Updated by Wijaya Kartono over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 80
Issue has been resolved.
Root cause: Missing property for upass error 17 in resource file.
Solution: Add property and error message for upass error 17.
#2
Updated by Wijaya Kartono over 9 years ago
- Status changed from Development / Work In Progress to Internal Testing
- Assignee changed from Wijaya Kartono to Lizahwati Basirun
Hi Lizah,
Fixes have been deployed. Kindly assist on the testing.
URL: http://10.6.6.20/bib.sit.properties/common/Login.do
Thank you.
#3
Updated by Norhaidah Md Dasuki over 9 years ago
- Due date set to June 10, 2015
- Assignee changed from Lizahwati Basirun to Nurul Akmal
- Start date changed from June 02, 2015 to June 09, 2015
Hi Akmal,
Kindly asist to do internal testing and prepare test result for this issue. Thank you.
#4
Updated by Nurul Akmal over 9 years ago
- File ScpID#2691_SupportID#5348_Test Result.docx added
- Assignee changed from Nurul Akmal to Norhaidah Md Dasuki
- % Done changed from 80 to 100
Hi Kak Haida,
Successfully tested.
Test result attached.
Thank you.
#5
Updated by Norhaidah Md Dasuki over 9 years ago
- File ScpID#2691_SupportID#5348_Test Result.pdf added
- Status changed from Internal Testing to User Acceptance Test
- Assignee changed from Norhaidah Md Dasuki to Zahir Abd Latif
Hi Zahir,
Issue reported has been fixed and completed Internal Test. Attached is the test result for Customer references. Please proceed to forward to IT Team (Ruzaimah) for SIT and planning for UAT and production deployment.
Root cause: Missing property for upass error 17 in resource file.
Solution: Add property and error message for upass error 17.
#6
Updated by Norhaidah Md Dasuki over 9 years ago
- File deleted (
ScpID#2691_SupportID#5348_Test Result.docx)
#7
Updated by Zahir Abd Latif about 9 years ago
- Status changed from User Acceptance Test to Closed - End of life cycle
Issue closed in SCP.