Support #5359
[SCP ID :##2700##] : 2015/06/16/RCMS/MYSMARTF/Unable to stop transaction (00XINJTO3) RCAS reply with response code 97
| Status: | Closed - End of life cycle | Start date: | June 17, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer, MYSMARTF2A would like to stop few transactions but could not complete the task as there is an error message."UNSUCCESSFUL" Invalid authorization code. Based on setup user should be able to stop the payment. Please assist on this urgently as MYIT150604008028 , value date is on 19/06/2015. Trx list as per below : MYIT150604008028 19 Jun 2015 MYIT150604008039 22 Jun 2015 MYIT150604008223 23 Jun 2015 MYIT150604008233 25 Jun 2015 MYIT150604008263 26 Jun 2015 MYIT150604008286 29 Jun 2015 MYIT150604008296 03 Jul 2015 MYIT150604008524 06 Jul 2015 RCAS reply with response code 97
History
#1
Updated by Zahir Abd Latif over 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Waiting for customers feedback.
#2
Updated by Ong Wei Kuan about 9 years ago
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
Hi Zahir,
Please assist to follow up this case with customer again, and close it if still no update from customer.
#3
Updated by Zahir Abd Latif about 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
No respond and update from customer since Jun 30, 2015.
Issue closed in SCP.