Support #5367
[SCP ID :##2709##] : Error Viewing KFHonline Transaction History
| Status: | Closed - End of life cycle | Start date: | June 22, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Adit
Please help investigate
There is an error page of "Service is currently unavailable" when customer tried to view the transaction history of her current account.
Below is the details of the customer account:
Acct No : 001140001812
Date / Time of txn : 19th June 2015 / 14:52
transHistoryErrorLog.txt 
(13.2 KB)
ex_main3_result_12001.txt
(622 Bytes)
History
#1
Updated by Aditya Prathama over 9 years ago
- File transHistoryErrorLog.txt added
We found the root cause for this issue. the root cause is IB cant found Resource message for trans history code 100 from IBBusinessResources this issue already happens at couple month ago . This issue may solve with adding ib102.today.trans.history.code.100=.... to IBBusinessResources.properties(\[instance_name]\WEB-INF\classes\my\com\kfh\message\resources). FYI Trans History code 100 is Open New Account
#2
Updated by Zahir Abd Latif about 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#3
Updated by Zahir Abd Latif about 9 years ago
- File ex_main3_result_12001.txt added
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Aditya Prathama to Zahir Abd Latif
Another issue raised from Norashikin:- We have tested in staging. We expected error page when adding the new account before editing the properties file. However, there is no error message when viewing the transaction history. Findings:- From the result you give to us, phoenix did not sent back the response with trans code(Check_NoDr_Cr) 100. That is the reason why in staging shows no error.
#4
Updated by Zahir Abd Latif about 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Feedback from Norashikin,
The problem is due to date in IB and Phoenix is not the same. After we synced the date, the error displayed as expected. We have modified the properties file as advised, and the transaction history displayed correctly. You may proceed to close the case.