Support #5398
[SCP ID :##2737##] : Non-receipt TAC 21.07.2015 (CID:0039232)
Status: | Closed - End of life cycle | Start date: | July 21, 2015 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
The below customer complaining that he didn't receive TAC for today upon successful request and we have further check with Mackrokiosk that no transaction found for this hp# today. Seek your assistance to check why the TAC request was not send to Macrokiosk today for this hp# 0122451633. Appended below the details of the TAC request for your further checking.
History
#1 Updated by Ngoh Chee Ping about 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Ngoh Chee Ping to Hafizudin MD
Assign to Hafiz to continue investigate this issue.
#2 Updated by Zahir Abd Latif about 9 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Feedback from Norashikin, 23 July 2015 at 16:22:-
Hi Hafiz / Penril Support; You may close this case. TAC was not delivered since the phone number is stored without the country code (6). The second time user requested it was successfully delivered because contact centre has reset / update the phone number and the correct phone number has been stored.