Support #5410

[SCP ID :##2752##] : BIB Login Page Error.

Added by Zahir Abd Latif about 9 years ago. Updated about 9 years ago.

Status:Closed - End of life cycleStart date:July 31, 2015
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

There is one complaint received from customer on unable to login BIB page after clicking on CMS button via KFH online
with the error message  the webpage cannot be found.

Upon checking, only 7410 instance that is not working for BIB. Other instances are working fine.

Please help to investigate asap.

History

#1 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • Assignee changed from Aditya Prathama to Hafizudin MD

Dear Hafiz,

Kindly assist to update the current status or any finding/progress on this issue in Redmine.

Thanks.

#2 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback

Finding from Hafiz, 4 August 2015 at 16:42:-

From investigation. We suspect class file at kfh_bib 7410 is corrupted.
Our suggestion is to copy class file from other kfh_bib instance.

#3 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Feedback from user, Aug 5, 2015 09:22 AM:-

Just tested instance 7410, and it's working now. 
Please assist to close case.

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