Support #5433

[SCP ID :##2760##] : IBAM USER: unable to reset password.

Added by Zahir Abd Latif about 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:August 14, 2015
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:IBAMSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Our security team were facing problem while try to reset IBAM password as below details:

IBAM ID: A0000
TIMESTAMP: 11/08/2015 03:25
Kindly check urgently.

IBAM_System.log@2015-08-11 (228 KB) Zahir Abd Latif, August 14, 2015 16:43

IBAM_System.log@2015-08-11 23 (74.3 KB) Zahir Abd Latif, August 14, 2015 16:43

History

#1 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

For now, Kartono provide temporary solution first.

UPDATE TB_AM_USER SET U_USER_STATE = 0, U_DATE_LAST_ACT = GETDATE, P_DATE_LAST_USED = GETDATE, P_ERROR_COUNT = 0 WHERE U_USER_ID = 18325

UPDATE ADMIN_USER_PROFILE SET MK_PENDING = 0 WHERE USER_ID = 18055

UPDATE IB_USER SET USER_STATE = 0 WHERE USER_ID = 18055

#2 Updated by Tan Lee Yong about 9 years ago

  • Assignee changed from Wijaya Kartono to Zahir Abd Latif

What is the status on this issue?

#3 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback

#4 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from Pending Customer Feedback to Development / Work In Progress
  • Assignee changed from Zahir Abd Latif to Ngoh Chee Ping

Update from Ruzaimah, Sep 2, 2015 12:08 PM:-

A0000 has successfully login to IBAM with the temporary solution. We have replicated the issue in development and facing same problem.

Kindly assist.

#5 Updated by Ngoh Chee Ping about 9 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback

Asked to provide the screenshot for the steps and log file in development. Havent got any reply yet.

#6 Updated by Zahir Abd Latif almost 9 years ago

Update from Ruzaimah in SCP, Oct 20, 2015 10:18 AM:-

Hi.
Successfully tested for log 2760 but unsuccessful for log 2802. Will update the issue at log 2802.

#7 Updated by Ngoh Chee Ping almost 9 years ago

  • Assignee changed from Ngoh Chee Ping to Zahir Abd Latif

Zahir

Please check again Ruzaimah reply. She say this fix is Successful. The Unsuccessful one is issue 2802.

TQ

#8 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

#9 Updated by Zahir Abd Latif almost 9 years ago

  • % Done changed from 0 to 100

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