Support #5434
[SCP ID :##2764##] : BIB User unable to login.
| Status: | Closed - End of life cycle | Start date: | August 17, 2015 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
BIB customer unable to login to BIB with error "username, password, or security token invalid' 1) username: puncakgeliga03 2) username: sasapaduniaga91 3) username: ZAMRIZAINAL Refer to UPASS log, found return code as below: 2015/08/16 10:37:05:686 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [puncakgeliga03] Return: 114 2015/08/16 10:37:05:686 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [puncakgeliga03] Return: 114 2015/08/16 11:18:08:657 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [sasapaduniaga91] Return: 114 2015/08/16 11:18:08:657 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [sasapaduniaga91] Return: 114 2015/08/15 17:07:03:409 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [ZAMRIZAINAL] Return: 114 2015/08/15 17:07:03:409 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [ZAMRIZAINAL] Return: 114
History
#1
Updated by Zahir Abd Latif about 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Ngoh Chee Ping to Wijaya Kartono
#2
Updated by Wijaya Kartono about 9 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- % Done changed from 0 to 100
Root Cause: Server date was not synchronize. Token was become out of sync when system verify the token.
Solution: Re-assign the token to the same user and activate the token.
#3
Updated by Zahir Abd Latif about 9 years ago
- Status changed from Work Completed-End life cycle to Closed - End of life cycle
- Assignee changed from Wijaya Kartono to Zahir Abd Latif