Support #5445
[SCP ID :##2770##] : BIB - LOGIN PROBLEM - SESSION EXPIRED.
Status: | Closed - End of life cycle | Start date: | August 25, 2015 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Recently we received a few complaint from customer that not able to login to BIB. Kindly help us to check and find any solution to cater this problem. 1) SYARIKAT RODZIAH username: syktrodziah01 (CA) username: rebeccakll1975 problem: Approver & CA not able to login, error session expired timestamp: 24/08/2015 11:25 am 2) ALL BEST BLUE OCEAN SABAH username: allbestblueocean problem: CA not able to perform FTL, error session expired 3) HERBALIZE ENTERPRISE username: annusairy problem: cannot login single user, error session expired Agent already advise customer to revoke token and reassign but problem still persist. We also have sync server date. Log file: refer email from ridduwan on 24082015
History
#1 Updated by Zahir Abd Latif about 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Update from Chee Ping, Aug 26, 2015 07:19 PM:-
Please help to execute below query to production database. I found there is missing column in BIB_COMPANY table. You may refer below for the error show in the log file. Query: ALTER TABLE BIB_COMPANY ADD RESIDENCE varchar(1) NULL Log: Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'RESIDENCE'.
#2 Updated by Zahir Abd Latif about 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
- % Done changed from 0 to 100
All BIB users able to login and perform transaction successfully.
Issue closed in SCP.