Support #5445

[SCP ID :##2770##] : BIB - LOGIN PROBLEM - SESSION EXPIRED.

Added by Zahir Abd Latif about 9 years ago. Updated about 9 years ago.

Status:Closed - End of life cycleStart date:August 25, 2015
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Recently we received a few complaint from customer that not able to login to BIB.
Kindly help us to check and find any solution to cater this problem.

1) SYARIKAT RODZIAH
    username: syktrodziah01 (CA)
    username: rebeccakll1975
    problem: Approver & CA not able to login, error session expired
    timestamp: 24/08/2015 11:25 am

2) ALL BEST BLUE OCEAN SABAH
    username: allbestblueocean
    problem: CA not able to perform FTL, error session expired

3) HERBALIZE ENTERPRISE
    username: annusairy
    problem: cannot login single user, error session expired

Agent already advise customer to revoke token and reassign but problem still persist.
We also have sync server date.

Log file: refer email from ridduwan on 24082015

History

#1 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update from Chee Ping, Aug 26, 2015 07:19 PM:-

Please help to execute below query to production database. I found there is missing column in BIB_COMPANY table. You may refer below for the 
error show in the log file.

Query:
ALTER TABLE BIB_COMPANY ADD RESIDENCE varchar(1) NULL

Log:
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'RESIDENCE'.

#2 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
  • % Done changed from 0 to 100

All BIB users able to login and perform transaction successfully.
Issue closed in SCP.

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