Support #5470
[SCP ID :##2779##] : BIB PROBLEM (ID- 0032017) PHUAH KAH WEI.
| Status: | Closed - End of life cycle | Start date: | September 04, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to do FTL.
1st try got error message 'You left this browser idle for 5 minutes' and 2nd try got error message 'Username or pin number is invalid'.
Agent already send pin number twice but still got same error message which is invalid.
Customer details:
Full Name: PHUAH KAH WEI
Company Name: SOON THYE TRADING SDN.BHD
Username: sonnthyetrad01
Mobile No: 60129871879
ID No: 670524035339
Role: Corporate Administrator
From upass APPAUTHSVR1 log
2015/09/04 12:17:59:562 INFO my.com.upass.UPassControllerV2: VerifyTAC - user alias: [sonnthyetrad01] Return: 0
2015/09/04 12:17:59:562 INFO my.com.upass.UPassControllerV2: VerifyTAC - user alias: [sonnthyetrad01] Return: 0
From upass APPAUTHSVR2 log
2015/09/04 12:14:12:822 INFO my.com.upass.UPassControllerV2: sonnthyetrad01 Return=5135
2015/09/04 12:14:12:822 INFO my.com.upass.UPassControllerV2: sonnthyetrad01 Return=5135
2015/09/04 12:19:10:471 INFO my.com.upass.UPassControllerV2: UA_ModifyUser - user alias: [sonnthyetrad01] Return: 0
2015/09/04 12:19:10:471 INFO my.com.upass.UPassControllerV2: UA_ModifyUser - user alias: [sonnthyetrad01] Return: 0
2015/09/04 12:22:27:988 INFO my.com.upass.UPassControllerV2: sonnthyetrad01 Return=9168
2015/09/04 12:22:27:988 INFO my.com.upass.UPassControllerV2: sonnthyetrad01 Return=9168
Attached the logs. Kindly advise.
History
#1
Updated by Ngoh Chee Ping about 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Zahir Abd Latif about 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
Update from Chee Ping, Sep 5, 2015 12:21 PM:-
Here are the update WAR file that fix this issue. Please download and deploy to SIT for testing first.
Please remember to change the config below:
1. hibernate.cfg
2. web.xml
3. log4j.xml
#3
Updated by Ngoh Chee Ping almost 9 years ago
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
#4
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.