Support #5571

[SCP ID :##2821##] : 1 Successful IBG Trx not send to MyClear for processing.

Added by Zahir Abd Latif almost 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:October 20, 2015
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to investigate on 1 succesful IBG transaction performed on 19/10/2015 at 12.54pm but not reflected in OFI listing.
User also noticed that IBG txn no was missing from OFI list which when retrieved via Corus.

Attached the issue log for your next action.

Issue log 20151020 -IBG Trx not reflected in OFI List.docx (484 KB) Zahir Abd Latif, October 20, 2015 11:20

History

#1 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by Hafiz, Oct 26, 2015 07:30 PM:-

Hi Ashikin,

We found the root cause. It because payment ref no length is more than database size.

Please deploy new patches for this fixes to staging server. please get the patches from below path:-

//10.20.8.35/InternetBanking/Production/20151026_2821_ibg_trnx_not_sent_to_myclear

#2 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

Also available in: Atom PDF