Support #5574

[SCP ID :##2822##] : Session Expired during Login.

Added by Zahir Abd Latif almost 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:October 20, 2015
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Meeting on 5/10/2015 is referred. 
Below is the sample session expired issue.

Step :
1. Keyin username at RIB
2. Keyin password
3. Click NEXT
4. Session expired

Did above step twice and got session expired.
Successfully login on third try.

Username : jutawanman
CIF : 220737546
Timestamp : Around 20/10/2015 9:57am - 9:58am

History

#1 Updated by Ngoh Chee Ping almost 9 years ago

  • Assignee changed from Ngoh Chee Ping to Yap Kah Yan

Kah Yan

Please help to check for this issue also and provide solution.

TQ

#2 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by Kah Yan, Oct 26, 2015 11:26 AM:-

Dear Ruzaimah,

For this issue, please apply the following in hibernate.cfg and monitor if the issue is still persist.

Root Cause: Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Lock request time out period exceeded.
Apply for both RIB and BIB.

Steps: 

1. Search for: 
<property name="hibernate.c3p0.timeout">0</property>

2. Replace 0 with 300 (5 minutes):
<property name="hibernate.c3p0.timeout">300</property>

3. Restart application.

#3 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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