Support #5600: [SCP ID :##2829##] : Unable to process Registered FTT transaction for AED currency. - KFH Labuan Support Archived - Penril Support System

Support #5600

[SCP ID :##2829##] : Unable to process Registered FTT transaction for AED currency.

Added by Zahir Abd Latif almost 9 years ago. Updated almost 9 years ago.

Status:

Closed - End of life cycle

Start date:

October 28, 2015

Priority:

Normal

Due date:

Assignee:

Zahir Abd Latif

% Done:

100%

Category:

Spent time:

Target version:

Description

Hi,
Kindly attend below request:

Unable to process Registered FTT transaction for AUD currency

     Transaction Date:    2015-10-27 17:03:04.0            
     IB Ref. No. / IB Batch No.:    0000110054
     Company Name:    RICHMOND GLOBAL LTD
     User Id:    richmond08
     Verified By:    richmond08        Verified Date:     2015-10-27 05:03:04
     Approved By:    1. richmond03        Approved Date:     2015-10-27 17:31:29
          2. richmond02        Approved Date:     2015-10-27 18:06:20
     Rim No:    132
     Service Type:    Registered Foreign Telegraphic Transfer
     From Account No.:    888305002125
     To Account No.:    AE610240029520411699701
     Amount:    2,500.00
     Transaction Description:    TT Transfer to DECISION MANAGEMENT CONSULTANTS 
     Payment Mode:    Pay Now 
     Payment Frequency:    - 
     Start Date:    27 Oct 2015 
     Termination Date:    - 
     Approval Status:    Approved
     IB Transaction Status:    Unsuccessful
     Transaction Reason    Error while performing your request
     Phoenix Reference No.:    
     Phoenix Reversed Reference No.:    
     Phoenix Charges Reference No.:    
     Phoenix Reversed Charges Reference No.:    
     From Currency:    USD
     To Currency:    AED

History

#1 Updated by Yap Kah Yan almost 9 years ago

Assignee changed from Yap Kah Yan to Hafizudin MD

Dear Hafiz,

Kindly assist.

Thank you.

#2 Updated by Zahir Abd Latif almost 9 years ago

Status changed from New - Begin Life Cycle to Pending Customer Feedback
Assignee changed from Hafizudin MD to Zahir Abd Latif
% Done changed from 0 to 100

Update by Hafiz, Nov 4, 2015 02:59 PM:-

From our investigation. we found found error on failed transaction. Transaction failed because connection to database was broken. please refer log for more information.

Log From Framework03

18:06:22,628 ERROR [STDERR] java.lang.NullPointerException
18:06:22,630 ERROR [STDERR] at my.com.kfhbib.hibernate.utils.HibernateDBUtils.getCollectionAccNo(HibernateDBUtils.java:339)
18:06:22,630 ERROR [STDERR] at my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNoWithoutBV(BIBUtils.java:2011)
18:06:22,630 ERROR [STDERR] at my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNo(BIBUtils.java:2016)
18:06:22,630 ERROR [STDERR] at my.com.kfhbib.enterprise.services.GenericESBServicesImpl.fttTransferKFHM(GenericESBServicesImpl.java:1779)
18:06:22,631 ERROR [STDERR] at my.com.kfhbib.enterprise.services.GenericESBServicesImpl.foreignFundTransferKFHM(GenericESBServicesImpl.java:1629)
18:06:22,631 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib104_fundtransfer.ftt.IBFttResultsServices.executeTransaction(IBFttResultsServices.java:644)
18:06:22,631 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeTransaction(IBCheckerResultsServices.java:455)
18:06:22,631 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeVerification(IBCheckerResultsServices.java:272)
18:06:22,632 ERROR [STDERR] at my.com.kfhbib.controller.actions.bib108_checker_maker.IBCheckerResultsAction.execute(IBCheckerResultsAction.java:172)
18:06:22,632 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
18:06:22,632 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
18:06:22,632 ERROR [STDERR] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
18:06:22,632 ERROR [STDERR] at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
18:06:22,633 ERROR [STDERR] at my.com.kfhbib.web.utils.IBActionServlet.doPost(IBActionServlet.java:81)
18:06:22,633 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
18:06:22,633 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
18:06:22,633 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
18:06:22,633 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
18:06:22,634 ERROR [STDERR] at my.com.kfhbib.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:95)
18:06:22,634 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
18:06:22,634 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
18:06:22,634 ERROR [STDERR] at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
18:06:22,634 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
18:06:22,635 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
18:06:22,635 ERROR [STDERR] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
18:06:22,635 ERROR [STDERR] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
18:06:22,635 ERROR [STDERR] at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
18:06:22,635 ERROR [STDERR] at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
18:06:22,636 ERROR [STDERR] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
18:06:22,636 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
18:06:22,636 ERROR [STDERR] at org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)
18:06:22,636 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
18:06:22,636 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
18:06:22,637 ERROR [STDERR] at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
18:06:22,637 ERROR [STDERR] at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
18:06:22,637 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
18:06:22,637 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
18:06:22,637 ERROR [STDERR] at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
18:06:22,638 ERROR [STDERR] at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
18:06:22,638 ERROR [STDERR] at java.lang.Thread.run(Thread.java:595)
18:06:22,640 ERROR [STDERR] my.com.kfhbib.error.exception.IBServiceException:
18:06:22,642 ERROR [STDERR] at my.com.kfhbib.error.handler.IBErrorHandler.createServiceException(IBErrorHandler.java:172)
18:06:22,642 ERROR [STDERR] at my.com.kfhbib.hibernate.utils.HibernateDBUtils.getCollectionAccNo(HibernateDBUtils.java:349)
18:06:22,643 ERROR [STDERR] at my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNoWithoutBV(BIBUtils.java:2011)
18:06:22,643 ERROR [STDERR] at my.com.kfhbib.enterprise.services.BIBUtils.getCollectionAccountNo(BIBUtils.java:2016)
18:06:22,643 ERROR [STDERR] at my.com.kfhbib.enterprise.services.GenericESBServicesImpl.fttTransferKFHM(GenericESBServicesImpl.java:1779)
18:06:22,643 ERROR [STDERR] at my.com.kfhbib.enterprise.services.GenericESBServicesImpl.foreignFundTransferKFHM(GenericESBServicesImpl.java:1629)
18:06:22,643 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib104_fundtransfer.ftt.IBFttResultsServices.executeTransaction(IBFttResultsServices.java:644)
18:06:22,644 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeTransaction(IBCheckerResultsServices.java:455)
18:06:22,644 ERROR [STDERR] at my.com.kfhbib.enterprise.services.bib108_checker_maker.IBCheckerResultsServices.executeVerification(IBCheckerResultsServices.java:272)
18:06:22,644 ERROR [STDERR] at my.com.kfhbib.controller.actions.bib108_checker_maker.IBCheckerResultsAction.execute(IBCheckerResultsAction.java:172)
18:06:22,644 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
18:06:22,645 ERROR [STDERR] at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
18:06:22,645 ERROR [STDERR] at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
18:06:22,645 ERROR [STDERR] at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
18:06:22,645 ERROR [STDERR] at my.com.kfhbib.web.utils.IBActionServlet.doPost(IBActionServlet.java:81)
18:06:22,645 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
18:06:22,646 ERROR [STDERR] at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
18:06:22,646 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
18:06:22,646 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
18:06:22,646 ERROR [STDERR] at my.com.kfhbib.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:95)
18:06:22,646 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
18:06:22,647 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
18:06:22,647 ERROR [STDERR] at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
18:06:22,647 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
18:06:22,647 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
18:06:22,648 ERROR [STDERR] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
18:06:22,648 ERROR [STDERR] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
18:06:22,648 ERROR [STDERR] at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
18:06:22,648 ERROR [STDERR] at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
18:06:22,648 ERROR [STDERR] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
18:06:22,649 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
18:06:22,649 ERROR [STDERR] at org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)
18:06:22,649 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
18:06:22,649 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
18:06:22,649 ERROR [STDERR] at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
18:06:22,650 ERROR [STDERR] at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
18:06:22,650 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
18:06:22,650 ERROR [STDERR] at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
18:06:22,650 ERROR [STDERR] at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
18:06:22,650 ERROR [STDERR] at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
18:06:22,651 ERROR [STDERR] at java.lang.Thread.run(Thread.java:595)
18:06:43,433 INFO [STDOUT] kfhonline@kfh.com.my, ali.hongkong@uniremit.com, Transaction Process Alert: Pending Approval, 2.50.7.67, OK
18:06:43,478 INFO [STDOUT] kfhonline@kfh.com.my, cs.paymentsdivision@universalexchange.net, Transaction Process Alert: Pending Approval, 2.50.7.67, OK
18:06:45,277 WARN [MsgContext] Error sending end packet
java.net.SocketException: Broken pipe
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
at org.apache.jk.common.ChannelSocket.send(ChannelSocket.java:531)
at org.apache.jk.common.JkInputStream.endMessage(JkInputStream.java:112)
at org.apache.jk.core.MsgContext.action(MsgContext.java:293)
at org.apache.coyote.Response.action(Response.java:182)
at org.apache.coyote.Response.finish(Response.java:304)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:204)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

#3 Updated by Zahir Abd Latif almost 9 years ago

Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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