Support #5688

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[Request ID :##2856##] : System Unavailable - RIB/IBAM/BIB

Added by Ahmad Hazri almost 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:November 17, 2015
Priority:UrgentDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Dear KahYan

Please attend this issue.

Issue: Unable to login due to pass error

History

#1 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by Chee Ping, Nov 18, 2015 04:43 PM:-

Hi Ruzaimah

The applications in DR become stable after we investigate and perform some actions below: 

Change UPASS application to point to JNDI data source instead of direct call using IP address and port. The reason we perform this change because we 
found DB connection error using ip address and port in UPSS log.
Restart Websphere application server inside authentication server. The reason we perform this change because sometime not able to connect 
to UPASS webservice.
Change the LOCK REQUEST TIMEOUT in websphere application server to "-1". This is to avoid the actual error message is override by the 
LOCK REQUEST TIMEOUT error. This may change back to 30000 miliseconds or 60000 miliseconds.

We found there is one error still exist after perform steps above. There is connection time out error when connection to host, 

need host side to help investigate why there is time out intermediate. 
Below are the host address and port:

RIB
host.address=ib1.agrobank.bpmb.local
host.port=19982

#2 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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