Support #5727
[SCP ID :##2865##] : 20151124/RCMS/MYCHEMQUE/Invalid authorisation code(012SLA1ZR).
Status: | Closed - End of life cycle | Start date: | November 24, 2015 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check on below.
REQUEST TYPE : ERROR
SEVERITY : 1
SYSTEM : RCMS
MODULE / PRODUCT / COMPONENT :
CUSTOMER NAME : CHEMQUEST SDN BHD
CORP ID : MYCHEMQUE
USER ID AFFECTED (if any) : MYCHEMQUE12A
PROBLEM DESCRIPTION : User ID :MYCHEMQUE12A
Company :CHEMQUEST SDN BHD
OID :MYCHEMQUE
Issue :
Token serial number : 3416859156
Dear Team,
customer unable to authorised payment,
error- invalid authorisation code
Had synchronized token but it did not work.
Please assist
Date: 24/11/2015
Time: 09:30AM
RELEVANT SCREENSHOT/ATTACHMENT : -
History
#1 Updated by Zahir Abd Latif almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Update from Wei Kuan, Nov 24, 2015 04:40 PM:-
Hi Achmad, Data looked fine, token loaded into database on date 28-08-2015, The life time of the token is only 3 months, so it should have no issue on the battery. Please assist to escalate this issue to VASCO vendor to further investigate. Also, you may reassign a new token to the user for interim solution.
#2 Updated by Ong Wei Kuan almost 9 years ago
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
Hi Zahir,
Please assist to close this case.
#3 Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP, Dec 2, 2015 10:34 AM.