Support #5727

[SCP ID :##2865##] : 20151124/RCMS/MYCHEMQUE/Invalid authorisation code(012SLA1ZR).

Added by Zahir Abd Latif almost 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:November 24, 2015
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please assist to check on below.

REQUEST TYPE : ERROR
SEVERITY : 1
SYSTEM : RCMS
MODULE / PRODUCT / COMPONENT :
CUSTOMER NAME : CHEMQUEST SDN BHD
CORP ID : MYCHEMQUE
USER ID AFFECTED (if any) : MYCHEMQUE12A
PROBLEM DESCRIPTION : User ID :MYCHEMQUE12A
Company :CHEMQUEST SDN BHD
OID :MYCHEMQUE
Issue :
Token serial number : 3416859156
Dear Team,
customer unable to authorised payment,
error- invalid authorisation code

Had synchronized token but it did not work.
Please assist
Date: 24/11/2015
Time: 09:30AM

RELEVANT SCREENSHOT/ATTACHMENT : -

History

#1 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update from Wei Kuan, Nov 24, 2015 04:40 PM:-

Hi Achmad,

Data looked fine, token loaded into database on date 28-08-2015, The life time of the token is only 3 months, 
so it should have no issue on the battery.

Please assist to escalate this issue to VASCO vendor to further investigate.

Also, you may reassign a new token to the user for interim solution.

#2 Updated by Ong Wei Kuan almost 9 years ago

  • Assignee changed from Ong Wei Kuan to Zahir Abd Latif

Hi Zahir,

Please assist to close this case.

#3 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP, Dec 2, 2015 10:34 AM.

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