Bug #5739

[UAT3-9/050] - Publication > Email Marketing

Added by Siti Norahayu Mohd Desa almost 9 years ago. Updated over 8 years ago.

Status:Closed - End of life cycleStart date:November 24, 2015
Priority:NormalDue date:November 25, 2015
Assignee:Siti Norahayu Mohd Desa % Done:

100%

Category:tpms_uatSpent time:-
Target version:-

Description

Failed to send email

History

#1 Updated by Najmi Pasarudin almost 9 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#2 Updated by Najmi Pasarudin almost 9 years ago

  • % Done changed from 0 to 100

Sendgrid account reached quota limit.
Added new account to send email.

#3 Updated by Najmi Pasarudin almost 9 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Siti Norahayu Mohd Desa
  • % Done changed from 100 to 90

Please test send Email Marketing function in Event based and Company based.

#4 Updated by Siti Norahayu Mohd Desa almost 9 years ago

  • Status changed from Internal Testing to Development / Work In Progress
  • Assignee changed from Siti Norahayu Mohd Desa to Najmi Pasarudin

Re-test failed.

Event based campaign

  • Tested and email can successfully sent

Company based campaign

  • Unable to send. Status keep display "Sending".

#5 Updated by Najmi Pasarudin almost 9 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Siti Norahayu Mohd Desa

Please test send email under company based campaign.

#6 Updated by Siti Norahayu Mohd Desa almost 9 years ago

  • Status changed from Internal Testing to Development / Work In Progress
  • Assignee changed from Siti Norahayu Mohd Desa to Najmi Pasarudin
Hi Najmi,
  1. Unable to save as draft for the 2nd time, but the changes successfully save.
  2. After Sending the invitation the status keep on display "Sending" even though the email already received.

#7 Updated by Najmi Pasarudin almost 9 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Najmi Pasarudin to Siti Norahayu Mohd Desa

Fixes done.
1. Please test save draft for 2nd time.
2. Please test sending email and check email status.

#8 Updated by Siti Norahayu Mohd Desa almost 9 years ago

New Company Campaign

Participating Company : Daj Juling ()
Invitees list : AYU Company ()

  1. After Send an Invitation the status keep show "Sending" status but Participating Company received the invitation email while the invitees company not receive the email.
  2. Hyperlink Unsubscribe & View web version are not function.
  3. Unable to search recipient list display data ajax error. Company registered before (AYU COMPANY) not in the recipient list.
Step to re-produce above issue
  1. Click on Forward button inside the Details page
  2. Click on plus "+" sign to add the recipient
  3. Click on Details Search
  4. System display "Data Ajax Error" & AYU COMPANY not in the list
  5. Search again using company name "DAJJuling"
  6. System display 3 list of DAJJuling without displaying company email
  7. Select DAJJuling as a recipient and click on "Save" button
  8. System pop up error message "Please select recipient."

#9 Updated by Siti Norahayu Mohd Desa almost 9 years ago

  • Status changed from Internal Testing to Development / Work In Progress
  • Assignee changed from Siti Norahayu Mohd Desa to Ngoh Chee Onn

#10 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn almost 9 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Ngoh Chee Onn to Siti Norahayu Mohd Desa

Finding/Root Cause:
1. Current system sending invitation for few involve person only, email status no update due to sending email not same with receiver email.
2. View web version hyperlink invalid. Unsubscribe link will be on bottom of email content which is not include inside template.
3. DataTable content missing.

Resolution:
1. Remove hardcode invitation email from application.
2. Update web version hyperlink control by properties file. Cannot resolve for unsubscribe link, due to sendgrid including own unsubscribe link which can be use to block sending email to unsubscribe email by sendgrid api.
3. Added missing content.

Special Instructions:
Please try again after deployment.

Thank you.

Resolution: describe you solution to fix the reported problem that will produce the expected result.
Special Instructions: Instruction for

#11 Updated by Norhaidah Md Dasuki over 8 years ago

  • Status changed from Internal Testing to Closed - End of life cycle
  • % Done changed from 90 to 100

19/12/15 - Issue Closed

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