Support #5749
[SCP ID :##2870##] : Approver login denied_PENRIL DATABILITY (S.E.A) SDN. BHD.
| Status: | Closed - End of life cycle | Start date: | November 27, 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance. Customer unable to login as Approver.
AGRONetBIZ
User ID: 17
Username: koh.mt
Full Name: Koh Mui Tong
Timestamp : 27/11/2015 10.34 a.m.
Action taken by (Agent/EBD) : Already advise customer to clear cache
Appreciate if you can rectify soonest possible as customer need to transfer fund urgently.
History
#1
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Kah Yan, Dec 2, 2015 11:59 AM:-
Dear Ruzaimah,
We suspect that the application server and authentication server time may not be synced.
Also at upass log 10:16:06:442 , returned error 114. Please ask user to sync token.
upass.log:
2015/11/27 10:16:06:442 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [koh.mt] Return: 114
2015/11/27 10:16:06:442 INFO my.com.upass.UPassControllerV2: VerifyToken - user alias: [koh.mt] Return: 114
2015/11/27 10:34:17:862 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [koh.mt] Return: 0
2015/11/27 10:34:17:862 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [koh.mt] Return: 0
BIB_System.log:
2015-11-27 10:34:17,577 ERROR](com.ib.common.error.exception.IBBusinessException) - [8] Username or Password or Security Token PIN is invalid
#2
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.