Support #5779
[SCP ID :##2885##] : Fw: 20151208/RCMS/MYEEHINT/Didnt receive password via sms(0132AQK8Y) (SD964928 & IM639379)
| Status: | Closed - End of life cycle | Start date: | December 08, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly please assiston the issue whereby customer didnt receive password notification via sms.Customer did reset the password since 1.40pm today.
CORP ID : MYEEHINT
-RCMS has sent out the request to RCAS.
\\172.25.71.114\Deployment\AMSRCMS\SYSTEM\MOH\08DECEMBER2015\MYEEHIN
History
#1
Updated by Stephanie Sufrapto almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
We successfully put it on sms table.
Sent query for further investigation on sms table.
Waiting for customer response.
#2
Updated by Ong Wei Kuan almost 9 years ago
Based on the log file, RCAS part is done, successfully insert sms details into sms table without error.
To check the sending issue, and data not found (maybe due to sent out already), Maybank should check with the team in charge with the sms DB.
We can close the case at our side.
#3
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.