Support #5845
[SCP ID :##2896##] : Unable to Pingen
| Status: | Closed - End of life cycle | Start date: | December 14, 2015 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi Wei Kuan
Kindly assist
Kindly note BBO encounter issue to perform pingen today.
After few times restart the PC and authorise the HSM, RCASstill shown below error.
Please assist on urgent basis.
Error 16 and 17. Logs are available at below path.
\\172.25.71.114\Deployment\AMSRCMS\SYSTEM\MOH\14DECEMBER2015\Error_14122015
History
#1
Updated by Ong Wei Kuan almost 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
Hi Zahir,
Please assist to close this case. Thanks.
Summary :
1. Checked in code, error thrown due to timeout while waiting response from HSM.
2. Onsite support with HSM vendor on 14-12-2015 night from 11.15pm - 1.15pm, after rebooting HSM box, printer, and Glassfish server, print service is working fine as usual.
3. Continue support on Tuesday morning , start from 8.30am. Verified by BBO user that print service works fine as usual.
Conclusion :
1. It should be due to the connectivity issue from print service PC to HSM box. Issue is solved after rebooting all 3 instances.
#2
Updated by Zahir Abd Latif almost 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.