Support #5897
[SCP ID :##2918## : BIB - Session Expired.
| Status: | Closed - End of life cycle | Start date: | January 05, 2016 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
BIB customer not able to login to BIB due to session expired.
Details as below:
Company Name: ECO-SHOP MARKETING SDN. BHD
Login Details :
Date : 05/01/2016
Time : 12.30pm
CIF No:
140057778
Please help to check
History
#1
Updated by Yap Kah Yan over 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
24(App Server 2) BIB_System.log
2016-01-05 12:25:01,008 ERROR](com.ib.enterprise.services.integration.IntegrationProcessService) - IOException
java.lang.NullPointerException
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.connect(WebServiceDirectCallToHost.java:152)
at com.ib.enterprise.services.integration.WebServiceDirectCallToHost.sendMsg(WebServiceDirectCallToHost.java:41)
at com.ib.enterprise.services.integration.IntegrationProcessService.retrieve(IntegrationProcessService.java:179)
at com.ib.enterprise.services.BIBUtils.getAcctListFromHost(BIBUtils.java:1143)
at com.ib.enterprise.services.ib101_access.IBPortalWelcomeServices.executeWelcome(IBPortalWelcomeServices.java:187)
at com.ib.bib.controller.actions.ib101_access.IBPortalLoginAction.execute(IBPortalLoginAction.java:219)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1602)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:149)
at my.com.bib.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:100)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:125)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:878)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:277)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1656)
#2
Updated by Zahir Abd Latif over 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Norazlilah, Jan 7, 2016 03:53 PM:-
Hi Kah Yan, Already ask customer to retry.
Considered closed since no repeated issue reported.
Issue closed in SCP.