B - Production Support » Maybank Support » Maybank RCAS Support

Hi,
Kindly attend below request:

Dear GPC/PDMS,
Please log this issue to Helpdesk

Thank you & regards

Achmad Ruliansyah
Cash Management | Delivery & Operation (Global Banking)
MaybankShared Services | Group Technology
Level25, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur
Tel: +603-2070 8833 ext 2392
AdvanceLeave Notification:

From: Amonoy, Leandro A.
Sent: Friday, 8 January, 2016 4:48 PM
To: Carlos, Ma. Carla C.
Cc: Achmad Ruliansyah; Choong Kok Foong; Culala, Christian P.; Polo,Emmanuel F.; Hariati Bt Hashim; IT Security Operations; Kamariah Bt Abd Jalal;Mohanachanthiriga Ap Moorthi; Mohd Nabil B Mohd Abd Hadi; Nazira Bt Azman; NorSiyati Bt Abdul Ghani; Ruqaiyatus Sa'Adah Bt Mohd Afif; Eustaquio, Sheryll B.;Vandhana Nagabushanam; Zaireen Ismail
Subject: RE: RCAS - PROBLEM

Hi,

Please see attach file for log.

thanks
Andy

Ma. Carla C. Carlos/LEGASPI
01/08/2016 04:32 PM

To
"Ruqaiyatus Sa'Adah Bt Mohd Afif" <ruqaiyatuss.ma@maybank.com>
cc
"Achmad Ruliansyah" <achmad.r@maybank.com>, Choong Kok Foong <choongkf@maybank.com>, "Culala, Christian P." <cpculala@maybank.com.ph>, "Polo, Emmanuel F." <efpolo@maybank.com.ph>, Hariati Bt Hashim <hariati.h@maybank.com>, IT Security Operations <itsecops@maybank.com.ph>, "Kamariah Bt Abd Jalal" <kamariahaj@maybank.com>, "Amonoy, Leandro A." <laamonoy@maybank.com.ph>, Mohanachanthiriga Ap Moorthi <mohanachanthiriga@maybank.com>, Mohd Nabil B Mohd Abd Hadi <nabil.m@maybank.com>, Nazira Bt Azman <nazira.a@maybank.com>, Nor Siyati Bt Abdul Ghani <norsiyati.ag@maybank.com>, "Eustaquio, Sheryll B." <sbeustaquio@maybank.com.ph>, Vandhana Nagabushanam <vandhana.n@maybank.com>, Zaireen Ismail <zaireen.i@maybank.com>
Subject
RE: RCAS - PROBLEMLink

Hi Saadah,

I need to log-in my details to print pin mailers.
After entering my user access, it was a long wait and the error will show onthe screen.

Even if i click "Pin Mailer" icon, i will be prompt to the main menuto enter my user details access.
I cannot proceed to do the printing.

Thank you.

From: "Ruqaiyatus Sa'Adah Bt Mohd Afif"<ruqaiyatuss.ma@maybank.com>
To: "Culala, Christian P." <cpculala@maybank.com.ph>,
Cc: "Carlos, Ma. Carla C." <cccarlos@maybank.com.ph>, "Polo, Emmanuel F."<efpolo@maybank.com.ph>, IT SecurityOperations <itsecops@maybank.com.ph>, "Amonoy,Leandro A." <laamonoy@maybank.com.ph>, "Eustaquio,Sheryll B." <sbeustaquio@maybank.com.ph>, VandhanaNagabushanam <vandhana.n@maybank.com>, Nazira Bt Azman<nazira.a@maybank.com>, Hariati BtHashim <hariati.h@maybank.com>, Choong Kok Foong<choongkf@maybank.com>,Mohanachanthiriga Ap Moorthi <mohanachanthiriga@maybank.com>, "AchmadRuliansyah" <achmad.r@maybank.com>, Nor Siyati BtAbdul Ghani <norsiyati.ag@maybank.com>, Zaireen Ismail<zaireen.i@maybank.com>, "KamariahBt Abd Jalal" <kamariahaj@maybank.com>, Mohd Nabil BMohd Abd Hadi <nabil.m@maybank.com>
Date: 01/08/2016 02:35 PM
Subject: RE: RCAS - PROBLEM

Hi Christian,
I guess this is Production issue and I looped in our Production support teamhere.

Besides, can user revert,
1) What action did you performed, when getting this error? i.eclicked “Pin Mailer” or “token cover letter?” etc
2) Please get IT to send us logs file in order to drill down theissue
a. Location to retrieve logs: C:\glassfish3\glassfish\domains\{ProductionDomain} \logs

Saadah Afif
RCMS, Delivery & Operations Support, Global Banking
Group Technology
Level 25, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur
Direct Line : +603-20708833
Ext : 5020
Fax Number : +603-20704644
Email Address : ruqaiyatuss.ma@maybank.com.my
cid:_1_0EB492AC0EB49040002D75DF48257DEF

-----Original Message-----
From: Culala, Christian P.
Sent: Friday, 8 January, 2016 1:41 PM
To: Vandhana Nagabushanam; Nazira Bt Azman; Hariati Bt Hashim; RuqaiyatusSa'Adah Bt Mohd Afif; Choong Kok Foong
Cc: Carlos, Ma. Carla C.; Polo, Emmanuel F.; IT Security Operations; Amonoy,Leandro A.; Eustaquio, Sheryll B.
Subject: Re: RCAS - PROBLEM
Importance: High

Team,

Kindly prioritize this concern asap, we need to do password reset today.
(Embedded image moved to file: pic20416.jpg)

vandhana.n                                               To 
            @maybank.c        "Leandro A. Amonoy"                        
            om                <laamonoy@maybank.com.ph>                  
                                                                    cc 
                              "Ma. Carla C. Carlos"                      
            01/08/2016        <cccarlos@maybank.com.ph>,Choong Kok       
            11:14 AM          Foong <choongkf@maybank.com>,"Christian   
                              P. Culala" <cpculala@maybank.com.ph>,      
                              "Emmanuel F. Polo"                        
                              <efpolo@maybank.com.ph>,"Hariati Bt       
                              Hashim" <hariati.h@maybank.com>,IT         
                              Security Operations                        
                              <itsecops@maybank.com.ph>,Nazira Bt Azman 
                              <nazira.a@maybank.com>,                    
                              ruqaiyatuss.ma@maybank.com.my,"Sheryll B. 
                              Eustaquio" <sbeustaquio@maybank.com.ph>    
                                                               Subject 
                              Re: RCAS - PROBLEM

Hi Saadah,

Can you please assist to check why it display server error.

URL used is in the attachment.

(See attached file: rcas url.jpg)

Thanks & Regards,
(Embedded image moved to file: pic15377.gif)

(Embedded image moved to file: pic01052.gif)Inactive hide details for"Leandro A. Amonoy" ---08/01/2016 11:00:50 AM---"Leandro A.Amonoy"
<laamonoy@maybank.com.ph>"LeandroA. Amonoy" ---08/01/2016 11:00:50 AM---"Leandro A. Amonoy" <laamonoy@maybank.com.ph>

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