Support #5946: [SCP ID :##2960##] : BILL PAYMENT ERROR (SESSION EXPIRED). - Agrobank Support - Penril Support System

Support #5946

[SCP ID :##2960##] : BILL PAYMENT ERROR (SESSION EXPIRED).

Added by Zahir Abd Latif over 8 years ago. Updated over 8 years ago.

Status:

Closed - End of life cycle

Start date:

January 28, 2016

Priority:

Immediate

Due date:

Assignee:

Zahir Abd Latif

% Done:

100%

Category:

RIB

Spent time:

Target version:

Description

Hi,
Kindly attend below request:

Customer unable to make bill payment due to session expired.
Customer able to log in but not able to make bill payment.

Below detail:
UserName: rosylawati
DisplayName: ROSYLAWATI BTE MOHD SAID

SystemErr_16.01.22_15.25.55.log.zip (313 KB) Yap Kah Yan, February 15, 2016 10:58

History

#1 Updated by Zahir Abd Latif over 8 years ago

Dear Kah Yan,

Any update regarding this issue?

Thanks.

#2 Updated by Yap Kah Yan over 8 years ago

File SystemErr_16.01.22_15.25.55.log.zip added

Possible session is null, cannot access navigation.

23-svr 2
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R javax.servlet.ServletException: java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key general.default
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1602)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:113)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:374)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.common.utils.IBActionServlet.doPost(IBActionServlet.java:82)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1661)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1602)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:149)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.common.utils.SessionTimeoutFilter.doFilter(SessionTimeoutFilter.java:85)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:125)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:939)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:507)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:878)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:191)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:84)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1656)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R Caused by: java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key general.default
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at java.util.ResourceBundle.getObject(ResourceBundle.java:421)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at java.util.ResourceBundle.getString(ResourceBundle.java:435)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.common.utils.ResourcesUtils.getServiceExceptionErrorKey(ResourcesUtils.java:647)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.common.error.exception.IBServiceException.getErrorKey(IBServiceException.java:432)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.common.utils.IBControllerAction.errorHandling(IBControllerAction.java:229)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at com.ib.rib.controller.actions.ib105_billpayment.payment.IBBillPaymentDetailsAction.execute(IBBillPaymentDetailsAction.java:82)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
[1/22/16 14:30:17:951 SGT] 000001f7 SystemErr R ... 52 more

#3 Updated by Zahir Abd Latif over 8 years ago

Status changed from New - Begin Life Cycle to Closed - End of life cycle
Assignee changed from Yap Kah Yan to Zahir Abd Latif
% Done changed from 0 to 100

Update from Norazlilah, Feb 15, 2016 08:16 PM:-

Hi Kah Yan,
Customer able to perform bill payment successfully.
Can closed this log.

Issue closed in SCP.

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