Support #5972
[SCP ID :##2975##] : Gold Online Sell Problem.
| Status: | Closed - End of life cycle | Start date: | February 16, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please help to investigate on the unsuccessful gold sell, however Customers Gold account was debited and CASA was NOT credited.
There were two case reported on 15/02/2016.
Below are the details:
Case 1
Gold Account No : 012315004923
Savings Account No : 012103003615
Amount Transaction : 15 grams
Amount in RM : RM2371.80
Case 2
Gold Account No : 005315010033
Savings Account No : 005102013085
Amount Transaction : 51 grams
Amount in RM : RM 8064.12
Please confirm below logs dated 15/02/2016 in order to investigate this issue:
1) kfhib03
i) /opt/BV1TO1/JBoss/server/bv_framework0/nohup.out
ii) /opt/BV1TO1/JBoss/server/bv_framework1/nohup.out
iii) all logs under /opt/BV1TO1/var/logs/
2) kfhib04
i) /opt/BV1TO1/JBoss/server/bv_framework2/nohup.out
ii) /opt/BV1TO1/JBoss/server/bv_framework3/nohup.out
iii) all logs under /opt/BV1TO1/var/logs/
3) kfhib05
i) /export/home/esbadm/startManagedWeblogic.log
ii) /export/home/esbadm/nohup.out
iii) All ALSB Server logs under /opt/bea/user_projects/domains/ALSBDomain/servers/ALSBServer/logs
History
#1
Updated by Zahir Abd Latif over 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Update by Hafiz, Feb 19, 2016 04:16 :-
Salam Ashikin,
From our investigation, we found esb late to return message when try to debit gold account. Because of late/session expired . IB system set status of transaction as failed.
please refer log for details.
Case 1
<Feb 15, 2016 10:25:55 AM MYT>
ESB Phoenix WS Received XML = <Msg><MsgHeader><ServicesID>41</ServicesID><Version>3.0</Version><TranCode>905</TranCode></MsgHeader><MsgBody><ApplType1>CK</ApplType1><AcctNo2>01-02-102-01-01-22001706</AcctNo2><MannedDevice>N</MannedDevice><ISOCurrency2>XAU</ISOCurrency2><BranchNo>012</BranchNo><AcctType1>315</AcctType1><Date1>20160215</Date1><AcctNo1>012315004923</AcctNo1><TranType>1</TranType><PhoenixTC>152</PhoenixTC><Amt1>15.0</Amt1><ProprietaryATM>Y</ProprietaryATM><ReferenceNo>20160215102552921</ReferenceNo><Description>IB Gold Account-i Sell</Description><Reversal>N</Reversal><ISOCurrency>XAU</ISOCurrency><EmployeeId>1</EmployeeId><AcctType2>GL</AcctType2><DepLoan>DP</DepLoan><Debug>0</Debug><Offline>N</Offline><ApplType2>GL</ApplType2></MsgBody></Msg>
JNDI: PhoenixDS
exec atm.dbo.psp_ex_main3 41,'20160215','20160215',null,'Y',null,'N','20160215102552921',null,'N','N',null,null,null,905,'XAU',null,'CK','315','012315004923','GL','GL','01-02-102-01-01-22001706',15.0,null,null,null,'20160215',null,null,null,'IB Gold Account-i Sell',null,1,null,'3.0',1,'DP',null,null,012,null,null,null,'XAU',null,null,null,null,null,null,null,152,null,null,null,null,null,null,null,null,null,null,null,0
Return Header = {ErrorMessage=, ServicesID=41, ReferenceNo=20160215102552921, Version=3.0, TranCode=905, ResponseCode=0000}
<Feb 15, 2016 10:53:22 AM MYT> <Error> <ALSB Logging> <000000> < [Logging, Logging_response, Outbound Error Logging, RESPONSE] <Msg>
Case 2
<Feb 15, 2016 10:23:39 AM MYT>
ESB Phoenix WS Received XML = <Msg><MsgHeader><ServicesID>41</ServicesID><Version>3.0</Version><TranCode>905</TranCode></MsgHeader><MsgBody><ApplType1>CK</ApplType1><AcctNo2>01-02-102-01-01-22001706</AcctNo2><MannedDevice>N</MannedDevice><ISOCurrency2>XAU</ISOCurrency2><BranchNo>005</BranchNo><AcctType1>315</AcctType1><Date1>20160215</Date1><AcctNo1>005315010033</AcctNo1><TranType>1</TranType><PhoenixTC>152</PhoenixTC><Amt1>51.0</Amt1><ProprietaryATM>Y</ProprietaryATM><ReferenceNo>20160215102324460</ReferenceNo><Description>IB Gold Account-i Sell</Description><Reversal>N</Reversal><ISOCurrency>XAU</ISOCurrency><EmployeeId>1</EmployeeId><AcctType2>GL</AcctType2><DepLoan>DP</DepLoan><Debug>0</Debug><Offline>N</Offline><ApplType2>GL</ApplType2></MsgBody></Msg>
JNDI: PhoenixDS
exec atm.dbo.psp_ex_main3 41,'20160215','20160215',null,'Y',null,'N','20160215102324460',null,'N','N',null,null,null,905,'XAU',null,'CK','315','005315010033','GL','GL','01-02-102-01-01-22001706',51.0,null,null,null,'20160215',null,null,null,'IB Gold Account-i Sell',null,1,null,'3.0',1,'DP',null,null,005,null,null,null,'XAU',null,null,null,null,null,null,null,152,null,null,null,null,null,null,null,null,null,null,null,0
ESB Phoenix WS Received XML = <Msg><MsgHeader><ServicesID>41</ServicesID><Version>3.0</Version><TranCode>61</TranCode></MsgHeader><MsgBody><Amt1>0</Amt1><ProprietaryATM>Y</ProprietaryATM><ApplType1>RM</ApplType1><Reversal>N</Reversal><MannedDevice>N</MannedDevice><AcctType1>RM</AcctType1><DepLoan></DepLoan><Integer1>0</Integer1><Offline>N</Offline><AcctNo1>87432</AcctNo1><UserName>IB</UserName><TranType>6</TranType></MsgBody></Msg>
JNDI: PhoenixDS
Return Header = {ErrorMessage=, ServicesID=41, ReferenceNo=20160215102324460, Version=3.0, TranCode=905, ResponseCode=0000}
<Feb 15, 2016 10:53:22 AM MYT>
#2
Updated by Zahir Abd Latif over 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Pending for IT to test.
Issue closed in SCP.