Support #6151

[SCP ID :##3043##] : IBG Return error for Tawarruq Account.

Added by Zahir Abd Latif over 8 years ago. Updated over 8 years ago.

Status:Closed - End of life cycleStart date:March 31, 2016
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to investigate on IBG issue whereby customer account cant be credited due to error "Account Not Found".
However, the account is exist in Phoenix production.

Below is the details:

IBG Transaction No - 165821
Amount - RM100
Reject Response Code - Account Not Found
Reject Date Time - 31/03/2016 , 09:30 am

Please confirm if below logs are required for your checking.

1)RFI W1 crediting log

2)kfhib18 (IBG)
i) /opt/jboss5/jboss-5.0.1.GA/bin/nohup.out

3)kfhib05 (ESB)
i)/export/home/esbadm/startManagedWeblogic.log
ii)/export/home/esbadm/nohup.out
iii)All ALSB Server logs under /opt/bea/user_projects/domains/ALSBDomain/servers/ALSBServer/logs

4) kfhib03
i) /opt/BV1TO1/JBoss/server/bv_framework0/nohup.out
ii) /opt/BV1TO1/JBoss/server/bv_framework1/nohup.out
iii) all logs under /opt/BV1TO1/var/logs/

5) kfhib04
i) /opt/BV1TO1/JBoss/server/bv_framework2/nohup.out
ii) /opt/BV1TO1/JBoss/server/bv_framework3/nohup.out
iii) all logs under /opt/BV1TO1/var/logs/

History

#1 Updated by Zahir Abd Latif over 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by hafiz, Apr 1, 2016 03:22 PM:-

Salam Ashikin,

From our investigation. We found tawarruq account is new type account (106).
Please update account type setting at all IBG instances

setting.properties
cdt.account.type=
cdt.account.type.casa=

#2 Updated by Zahir Abd Latif over 8 years ago

  • Status changed from Pending Customer Feedback to Pending Prod Deployment

Update from Norashikin, Apr 4, 2016 11:28 AM:-

Salam Hafiz; 
Many thanks. We will update the files accordingly and informed once the deployment completed which tentatively scheduled
this Thursday night , 07th April 2016.

#3 Updated by Zahir Abd Latif over 8 years ago

  • Status changed from Pending Prod Deployment to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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