Support #6277

[SCP ID :##3141##] : TAC invalid for instance 7210.

Added by Zahir Abd Latif over 8 years ago. Updated over 8 years ago.

Status:Closed - End of life cycleStart date:May 24, 2016
Priority:ImmediateDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

Please help to check on invalid TAC reported for open transactions. We did not received the details of incident however, many complaints received on the issue.
AC team tried to perform 3rd party and IBG transfer, TAC received but when key in,error message displayed indicating that the TAC is invalid.

We have identified the problems only occurred at 7210 instance.

You may check what are the differences between the instances especially for TAC module. Kindly refer below path:
\\10.20.8.35\Internet Banking\IB Instance\24052016\KFHIB03

Please investigate and feedback accordingly.

History

#1 Updated by Zahir Abd Latif over 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by Hafiz, May 31, 2016 11:12 AM:-

Salam Ashikin/Shahrul,

We already simulate kfh_consumer.war(7210) to STG server but cannot simulate any TAC issue. 
Our suggestion is restart server (7210) and report to us if this issue happen again at server 7210.

#2 Updated by Zahir Abd Latif over 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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