Support #6357
[SCP ID :##3195##] : MYPPNJ | PEJABAT PERBENDAHARAAN NEGERI JOHOR | UNABLE TO LOGIN | 019KEFYLH.
| Status: | Closed - End of life cycle | Start date: | June 15, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check on this. Customer unableto log in to due error 10 from RCAS.
CORP ID : MYPPNJ
USER ID: MYPPNJ4U
History
#1
Updated by Ong Wei Kuan over 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
1. This issue is caused by no application access tied to the user. It seem the application access for thw user was revoked before.
2. Requested Bank to check with RCMS, and ask RCMS to re-grant the access for the user, replied on 15-06-2016
3. Feedback from BBO, the user now has access to RCMS, thus, the user should be able to login without error, updated on 16-06-2016
#2
Updated by Ong Wei Kuan about 8 years ago
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
Hi Zahir,
No issue reported after the client is granted access to RCMS. We can close this case at our end. TQ
#3
Updated by Zahir Abd Latif about 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.