Support #6358
[SCP ID :##3196##] : Approver cannot login.
| Status: | Closed - End of life cycle | Start date: | June 15, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue:
1. Customer unable to login by using approver id with a message invalid password/security token no.
2. CC had advised customer to login as CA and reset ‘approver’ password and security token and later after that re-assign the serial token no. to the same approver.
3. Customer had logout from the system and login again as CA just to double-check the token status to which it is successfully assigned to the ‘approver’.
4. CC also had guided her to click ‘reset password’ for the approver id and she successfully change to a new password.
5. Customer did revoke the token and then reassign to the approver. It was successful.
6. The final action taken by customer was to performed the Activate Security Token but failed with error message ‘Serial Token no does not exist’.
7. After that, she try again to login as approver but still failed. Message appeared on screen invalid password/security token no
History
#1
Updated by Yap Kah Yan about 8 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
possible that approver login during DR. Pending confirmation.
#2
Updated by Zahir Abd Latif about 8 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
#3
Updated by Zahir Abd Latif about 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.