B - Production Support » Maybank Support » Maybank RCAS Support

Hi,
Kindly attend below request:

Dear Wei Kuan,

Asspoken.  Please help  to check on this issue.  Logs as perattached.

Regards

From:Lee Jong Woei 
Sent: Thursday, 16 June, 2016 3:59 PM
To: RCMS Tech Support
Cc: Yong Whan Yee; Joanne Ng Shin Rui; Muhammad Zakir Mohamad; Raziah @Radhiah Binti Rosdi; Nor Siyati Binti Abdul Ghani; Mohanachanthiriga A/PMoorthi; Achmad Ruliansyah; Maybank2E Product; Parameswary A/P Manouaran;Norhasmawati Binti Zainal; Maybank2E Product; Salwah Binti Salim
Subject: RE: Your ticket: SD1185989/IM813676# 20160616/RCAS/BBO/RCAS -Unable to login to RCAS to pingen (SD1185989 & IM813676 )
Importance: High

Hi Zaireen,

Yes we can. But not the RCAS link for pingen.
FYI, this issue is not new. IT resolved it before.

I tried again. Issue still persist.

Thanks & Regards,

LEE JONG WOEI @ HOWARD
Executive, RCMS Regional ClientServices
Regional Payment & SST |Banking Operations | Group Operations
Level 4, Menara Maybank, 100 JalanTun Perak, 50050 Kuala Lumpur
Tel: +03-2070 8833 Ext 2467 | jongwoei.l@maybank.com.my

http://abovethelaw.com/wp-content/uploads/2014/10/consider.png

From: Zaireen BintiIsmail On Behalf Of RCMS Tech Support
Sent: 16-Jun-2016 3:52 PM
To: Lee Jong Woei
Cc: Yong Whan Yee; RCMS Tech Support; Joanne Ng Shin Rui; Muhammad ZakirMohamad; Raziah @ Radhiah Binti Rosdi; Nor Siyati Binti Abdul Ghani;Mohanachanthiriga A/P Moorthi; Achmad Ruliansyah; Maybank2E Product;Parameswary A/P Manouaran; Norhasmawati Binti Zainal; Maybank2E Product
Subject: RE: Your ticket: SD1185989/IM813676# 20160616/RCAS/BBO/RCAS -Unable to login to RCAS to pingen (SD1185989 & IM813676 )

Dear Howard,

Can please usethis URL
https://rcas.maybank2e.com/CAS/common/Login.do

Thank you.

From:Lee Jong Woei 
Sent: Thursday, 16 June, 2016 1:31 PM
To: MaybankHelpdesk; Yong Whan Yee; RCMS Tech Support; Joanne Ng ShinRui; Muhammad Zakir Mohamad; Raziah @ Radhiah Binti Rosdi; Nor Siyati BintiAbdul Ghani; Mohanachanthiriga A/P Moorthi; Achmad Ruliansyah; Maybank2EProduct; Parameswary A/P Manouaran; Norhasmawati Binti Zainal; Maybank2EProduct
Subject: RE: Your ticket: SD1185989/IM813676# 20160616/RCAS/BBO/RCAS -Unable to login to RCAS to pingen

Hi RCMS support,

Any update?

Tried few minutes ago, error persists.

Thanks & Regards,

LEE JONG WOEI @ HOWARD
Executive, RCMS Regional ClientServices
Regional Payment & SST |Banking Operations | Group Operations
Level 4, Menara Maybank, 100 JalanTun Perak, 50050 Kuala Lumpur
Tel: +03-2070 8833 Ext 2467 | jongwoei.l@maybank.com.my

http://abovethelaw.com/wp-content/uploads/2014/10/consider.png

From: MaybankHelpdesk 
Sent: 16-Jun-2016 12:10 PM
To: Yong Whan Yee; RCMS Tech Support; Joanne Ng Shin Rui; Muhammad ZakirMohamad; Raziah @ Radhiah Binti Rosdi; Lee Jong Woei; Nor Siyati Binti AbdulGhani; Mohanachanthiriga A/P Moorthi; Achmad Ruliansyah; Maybank2E Product;Parameswary A/P Manouaran; Norhasmawati Binti Zainal; Maybank2E Product
Subject: Your ticket: SD1185989/IM813676# 20160616/RCAS/BBO/RCAS -Unable to login to RCAS to pingen

Interaction SD1185989 & Incident IM813676 - MBK.Mwp.Mbb.Rcms 

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From: titus.yong@maybank.com
To: RCMS-Tech-Support@maybank.com.my, maybankhelpdesk@maybank.com.my
CC: joanneng@maybank.com, muhdzakir.m@maybank.com, rradhiah.r@maybank.com, jongwoei.l@maybank.com, norsiyati.ag@maybank.com, mohanachanthiriga@maybank.com, achmad.r@maybank.com, m2e.product@maybank.com.my, parameswary.m@maybank.com, norhasmawati.z@maybank.com, m2e.product@maybank.com.my
Subject:20160616/RCAS/BBO/RCAS - Unable to login to RCAS to pingen
Date: 2016-06-16 11:40:35

Dear Helpdesk,

Please assist to raise ticket number and forward to RCMS Tech Support

Dear RCMS Tech Support,

Kindly please assist on below issue.

Thanks and Regards,
Global Product and Channels

From: Lee Jong Woei 
Sent: Thursday, 16 June, 2016 11:12 AM
To: Nor Siyati Binti Abdul Ghani; RCMS Tech Support; Mohanachanthiriga A/P Moorthi; Achmad Ruliansyah; Maybank2E Product; Parameswary A/P Manouaran; Norhasmawati Binti Zainal; Maybank2E Product; Yong Whan Yee
Cc: Joanne Ng Shin Rui; Muhammad Zakir Mohamad; Raziah @ Radhiah Binti Rosdi
Subject: RE: RCAS - Unable to login to RCAS to pingen
Importance: High

Hi Siyati,
Apologies. Tried 2 user ID. Same issue encountered.

Hi GPC,
Please do the necessary.

Thanks & Regards,

LEE JONG WOEI @ HOWARD
Executive, RCMS Regional Client Services
Regional Payment & SST | Banking Operations | Group Operations
Level 4, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur
Tel: +03-2070 8833 Ext 2467 | jongwoei.l@maybank.com.my

http://abovethelaw.com/wp-content/uploads/2014/10/consider.png

From: Nor Siyati Binti Abdul Ghani 
Sent: 16-Jun-2016 11:08 AM
To: Lee Jong Woei; RCMS Tech Support; Mohanachanthiriga A/P Moorthi; Achmad Ruliansyah; Maybank2E Product; Parameswary A/P Manouaran; Norhasmawati Binti Zainal
Cc: Joanne Ng Shin Rui; Muhammad Zakir Mohamad; Raziah @ Radhiah Binti Rosdi
Subject: RE: RCAS - Unable to login to RCAS to pingen

Please report your issue based on escalation process.
How about other user? Can they login?

Thanks & Regards,
Yati
8840

From: Lee Jong Woei 
Sent: Thursday, 16 June, 2016 11:06 AM
To: RCMS Tech Support; Mohanachanthiriga A/P Moorthi; Nor Siyati Binti Abdul Ghani; Achmad Ruliansyah
Cc: Joanne Ng Shin Rui; Muhammad Zakir Mohamad; Raziah @ Radhiah Binti Rosdi
Subject: RCAS - Unable to login to RCAS to pingen
Importance: High

Hi Tech Support,

Please investigate why unable to login to RCAS to perform pingen:

1.       Attempted to login to RCAS.

2.       System prompted “Wrong username or password” after 2 min loading although login details are correct