Support #6419
[SCP ID :##3256##] : Unable to perform fund transfer : MDI IRAU TRADING : Incident ID :0072646.
| Status: | Closed - End of life cycle | Start date: | July 19, 2016 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check urgently on this issue.
Customer claimed unable to perform fund transfer. After clickednext option, the account will automatically logout.
BIBUser activity log:
Activity ID
20160719000000109536
User Name
darwisibrahim
Activity Date
2016-07-19 08:44:59.903
Activity Type
Login
Status
Successful
Channel
Mobile
Details
Performed Login
Reference:
-
Customerdetails:
User ID:
782
Username:
darwisibrahim
Full Name:
muhammad darwis ibrahim
Tel No:
Office Ext. No:
Mobile No:
60133708891
ID No:
-
Address:
lot 1611 kg chempaka
jln panji
City:
kota bharu
State:
Kelantan
Postcode:
16100
Email Address:
darwis.ibrahim@gmail.com
Role:
Single User
User Status:
ACTIVE
FTL Completed:
Yes
Updated By:
Updated Date:
SMS Sent By:
SMS Sent Date:
-
Services:
Account Enquiry
Fund Transfer - Own
Fund Transfer - 3rd Party
Fund Transfer - Interbank
Bill Payment
Accounts:
1007551000002836
History
#1
Updated by Yap Kah Yan about 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Transaction: Favourite Instant Transfer
Error at getProcessingCode
Fix: Update Payment Type in Fav IBG Maintenance
#2
Updated by Yap Kah Yan about 8 years ago
Requested user to update payment type at favourite maintenance.
Root cause: not able to get processing code due to new implementation of eibft with old data
#3
Updated by Zahir Abd Latif about 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.