Support #6457

[SCP ID :##3290##] : problem in ecustody admin

Added by Zahir Abd Latif about 8 years ago. Updated about 8 years ago.

Status:Closed - End of life cycleStart date:July 27, 2016
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

automatic log out in market news maintenance (
users could not perform market news info)

History

#1 Updated by Zahir Abd Latif about 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Update by Gabby,

Dear Pak Liebi,

Setelah investigasi lebih lanjut oleh tim kami dan berdasarkan log yang kami terima. Server weblogic mengindikasikan adanya out of memory error 
yang disebabkan oleh garbage overhead limit sudah tercapai. Proses ini muncul saat user sudah login ke Custody Admin.

Untuk mengatasi masalah ini sebaiknya heap size dapat ditambah. Namun sebelumnya, mohon informasikan heap size yang saat ini digunakan 
oleh weblogic server. Setting:

"Servers > Managed Server Name (link) > Server Start (tab) > Arguments: (box)”

Sumber informasi: https://oracle-base.com/articles/11g/weblogic-11g-changing-heap-size-and-other-server-start-arguments

Terima kasih.

#2 Updated by Zahir Abd Latif about 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
  • % Done changed from 0 to 100

Reply from Pak Rante, Aug 16, 2016 06:07 PM:-

Dear Penril team,

Yes you may close this issue, as per confirmation from Ay Lieng and Putra, the issue been solved.

Thanks for your kind attention.

Issue closed in SCP.

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