Support #6461
[SCP ID :##3294##] : CA complaint account always been locked
Status: | Closed - End of life cycle | Start date: | July 27, 2016 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
Please help to check this issue.
CA details:
User ID: 481
Username: ternakannnawawas
Full Name: Nazir Ali bin Mydin Pitchay
Tel No: 044057185
Office Ext. No:
Mobile No: 60194146141
ID No: 701204715019
Address: No. 15, Jalan Mutiara Biru 1
Taman Mutiara
City: Karangan
State: Kedah
Postcode: 09700
Email Address: nazirah.nasir@yahoo.com
Role: Corporate Administrator
User Status: ACTIVE
FTL Completed: Yes
Updated By: -
Updated Date: 28/06/2016 14:54:43
SMS Sent By: -
SMS Sent Date: 30/06/2016 11:03:46
Attached user activity log for reference.
History
#1 Updated by Yap Kah Yan about 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Root cause:
The user is locked due to exceed dormancy period (30 days)
In the logs, we found that user was locked.
2016/03/14 10:16:32:560 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0
2016/03/14 10:16:32:560 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0
2016/06/28 14:19:13:483 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0
2016/06/28 14:19:13:483 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0
From the data, duration of last activity with next login date is more than 30 days.
#2 Updated by Zahir Abd Latif about 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.