Support #6461

[SCP ID :##3294##] : CA complaint account always been locked

Added by Zahir Abd Latif about 8 years ago. Updated about 8 years ago.

Status:Closed - End of life cycleStart date:July 27, 2016
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to check this issue.
CA details:

User ID: 481
Username: ternakannnawawas
Full Name: Nazir Ali bin Mydin Pitchay
Tel No: 044057185
Office Ext. No:

Mobile No: 60194146141
ID No: 701204715019
Address: No. 15, Jalan Mutiara Biru 1
Taman Mutiara

City: Karangan
State: Kedah
Postcode: 09700
Email Address:
Role: Corporate Administrator
User Status: ACTIVE
FTL Completed: Yes
Updated By: -
Updated Date: 28/06/2016 14:54:43
SMS Sent By: -
SMS Sent Date: 30/06/2016 11:03:46

Attached user activity log for reference.

bib-user-activity-log-report (2).xls (38.5 KB) Zahir Abd Latif, July 27, 2016 14:54

History

#1 Updated by Yap Kah Yan about 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

Root cause:
The user is locked due to exceed dormancy period (30 days)

In the logs, we found that user was locked.

2016/03/14 10:16:32:560 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0
2016/03/14 10:16:32:560 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0

2016/06/28 14:19:13:483 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0
2016/06/28 14:19:13:483 INFO my.com.upass.UPassControllerV2: UA_LockUser - user alias: [ternakannnawawas] Return:0

From the data, duration of last activity with next login date is more than 30 days.

#2 Updated by Zahir Abd Latif about 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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