Support #6507
[SCP ID :##3326##] : SD1244349/IM862958 RE: 20160811/PH/RCAS - PIN MAILER PRINTING ISSUE - HSM ERROR = 15
| Status: | Work Completed-End life cycle | Start date: | August 12, 2016 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
BBO tried to do pin mailer printing for RCAS and not successful.We hit the error - "HSM ERROR =15".
BBO tried on 10/08/2016 at 15:19:41 and 15:26:13
Please find the server log in the attachment
History
#1
Updated by Zahir Abd Latif almost 8 years ago
Dear Wei Kuan,
Any update on this issue?
Thanks.
#2
Updated by Ong Wei Kuan almost 8 years ago
- File pin mailer issue_1.PNG added
- File pin mailer issue_2.PNG added
- File pin mailer issue_3.PNG added
- File pin mailer issue_4.PNG added
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
This issue is due to incorrect step of deployment in production. On 14-9-2016, the issue is resolved, after I remotely connect to PH PC and help to redeploy in the production.
Attached with screen shot in whatsapp.
Please close this issue.