Support #6522
[SCP ID :##3335##] : Forgot Password - Account has been locked
| Status: | Closed - End of life cycle | Start date: | August 18, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Pelanggan lupa password Agronet, namun apabila beliau membuat pilihan ' Forgot My Password' mesej yang dipaparkan ' Account has been locked'. Semakan melalui sistem IBAM, status adalah Normal.
timestamp: 17082016 1045 am - 1100 am
RIB User Enquiry - Details
Login Details
User ID:
65149
User Name:
ctnoraisyah
Display Name:
SITI NORAISYAH BINTI ZULKIFLI
User Status:
Normal
Personal Details
Salutation:
CIK
Customer Name:
SITI NORAISYAH BINTI ZULKIFLI
Customer ID:
931114016488
ID Type:
IN
Account Details
Updated By:
NOOR SYAZWANI MAT ZAIN
Creation Date:
10/08/2016 12:57:52 PM
Updated Date:
10/08/2016 01:02:04 PM
Last Login Date:
10/08/2016 12:57:52 PM
History
#1
Updated by Ngoh Chee Ping about 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Waiting agrobank to revert on the correct username and the database query after confirm.
#2
Updated by Ngoh Chee Ping about 8 years ago
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
Still not receive any response from Agrobank
#3
Updated by Zahir Abd Latif about 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
If the problem persist, issue will reopen.
Issue closed in SCP.