Support #6537

[SCP ID :##3341##] : TBSM : MCB / To unlock user ID - MCB9A - MALAKOFF CORPORATION BERHAD - 01C75GB9E (01C7B87EL)

Added by Zahir Abd Latif about 8 years ago. Updated almost 8 years ago.

Status:Closed - End of life cycleStart date:August 25, 2016
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please assist to check on customer issue, unable to login. Admin ID had manually reset password 3 times for user MCB9A. however when user login, encountered error Inavlid User name password/organization id.

Corp : MCB
Client : MALAKOFF CORPORATION BERHAD
User ID : MCB9A

Client has complain that they are unable to reset password via manual reset password.
Please assist to check.

History

#1 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • % Done changed from 0 to 100

Update by Wei Kuan,

Dear Meng Moon,

Based on log files provided, we notice that there is total 15 reset password action being called on 18-08-2016, and only the reported user 
MCB9A encountered invalid credential error after password reset..

As per our discussion, we suspect this issue is caused by incorrect input of password by the user. Thus, please assist to advice BBO 
to reset the password for this user, and get the user to retry login. 

Thanks.

#2 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Ong Wei Kuan to Zahir Abd Latif

Issue closed in SCP.

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