Support #6562
[SCP ID :##3359##] : Bank admin cannot view inactive user.
| Status: | Closed - End of life cycle | Start date: | September 06, 2016 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Tried to view inactive user in CAS, however system shown error 'Error Performing your Request'
History
#1
Updated by Zahir Abd Latif almost 8 years ago
Dear Wei Kuan,
Any update on this issue?
Thanks.
#2
Updated by Ong Wei Kuan almost 8 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Got the reply from Bank on 14th OCt 2016. Conversation can be tracked in the email with titled "RE: CAS User Profile".
Remarks :
1. Suspect error due to user information
- Information provided by Bank on 20th and 27th September 2016.
- Found no data issue for the user and application access, no error caught in the log file.
2. Suspect error due to token data (more than 1 token tied to user)
- Information provided by Bank on 14th October 2016.
- Found that the there is 2 tokens tied to the user. System expected to get single token data from database, however database returned with 2 token data. and caused the error.
3. Now pending Bank to confirm and verify with Business user, to revoke the another token which not used by the user. Last reply on 14th Oct 2016
#3
Updated by Ong Wei Kuan almost 8 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Ong Wei Kuan to Zahir Abd Latif
No Update from Bank.
#4
Updated by Zahir Abd Latif almost 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Reopen case if any update from bank.
Issue closed in SCP.