Task #6572

[SCP ID :##3364##] : Customer with status TAC Unlocked not able to retrieve username

Added by Nurul Akmal about 8 years ago. Updated almost 8 years ago.

Status:Closed - End of life cycleStart date:September 13, 2016
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi Kah Yan,
Kindly attend below request.

Please help to check this issue:

Customer unable to retrieve username and reset password.
Got error message ‘The account number is never been registered’.

Customer details:

Name               :WAN NOOR AMIN BIN WAN MOHAMAD NOOR (Staff)
Contact No       : 60179729060
Username         : wnamin
IC                   : 910205035219
Acc No            : 1006411000181652
ATM card no     : 4199270001902495
CIF No             :320101066

Thank you.

History

#1 Updated by Yap Kah Yan about 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Nurul Akmal

Provided war file to IT for testing.

Root cause:
If TAC_UNLOCKED (4) status, not allow to retrieve profile

Solution:
Changed status to DELETED (6), not allow to retrieve profile

#2 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Nurul Akmal to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue closed in SCP.

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