Task #6572
[SCP ID :##3364##] : Customer with status TAC Unlocked not able to retrieve username
Status: | Closed - End of life cycle | Start date: | September 13, 2016 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | RIB | Spent time: | - | |
Target version: | - |
Description
Hi Kah Yan,
Kindly attend below request.
Please help to check this issue:
Customer unable to retrieve username and reset password. Got error message ‘The account number is never been registered’. Customer details: Name :WAN NOOR AMIN BIN WAN MOHAMAD NOOR (Staff) Contact No : 60179729060 Username : wnamin IC : 910205035219 Acc No : 1006411000181652 ATM card no : 4199270001902495 CIF No :320101066
Thank you.
History
#1 Updated by Yap Kah Yan about 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Nurul Akmal
Provided war file to IT for testing.
Root cause:
If TAC_UNLOCKED (4) status, not allow to retrieve profile
Solution:
Changed status to DELETED (6), not allow to retrieve profile
#2 Updated by Zahir Abd Latif almost 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Nurul Akmal to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.