Support #6665

[SCP ID :##3399##] : Normal Trx having Credit Error status - failed to credit due to account closed

Added by Nurul Akmal almost 8 years ago. Updated almost 8 years ago.

Status:Closed - End of life cycleStart date:October 05, 2016
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi Hafiz,
Kindly attend below request.

There's 1 RFI IBG Trx in window 3 having Credit Error status with reason unable to locate profile.   Hence it failed to credit to bene account 001102021838 and system didn't auto return back to CIMB Bank in OFI W5 today.

Seek your assistance to check why the below transaction was having "Credit Error" status and failed to return back to CIMB Bank since the account was already closed?

Details : 
Trace No : 10000205551121
IBG Transaction No : 210863
Transaction Date : 2016-10-05 15:15:32
Bene Account No : 001102021838
Amount : 100.00
Originating FI Name : CIMB BANK

Reject Date : 2016-10-05 15:30:00
Reject Description : Unable to locate profile
Credit Status : Credit error

Thank you.

History

#1 Updated by Ngoh Chee Ping almost 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Updated by Hafiz

From our investigation. We found phoenix return return empty list for IBGsecondIdValidation sp. For your information, phoenix must return at lease 1 list of record.

As for solution kfh need to check all account must return lease 1 list of record.

  • IBGsecondIdValidation sp return empty list is repeated issue.

LOG

JNDI: PhoenixDS
IBG Second Id: {call crystal.dbo.IBGsecondIdValidation('001102021838')}
detailList size = 0

#2 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

Also available in: Atom PDF