Support #6665
[SCP ID :##3399##] : Normal Trx having Credit Error status - failed to credit due to account closed
Status: | Closed - End of life cycle | Start date: | October 05, 2016 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY IBG | Spent time: | - | |
Target version: | - |
Description
Hi Hafiz,
Kindly attend below request.
There's 1 RFI IBG Trx in window 3 having Credit Error status with reason unable to locate profile. Hence it failed to credit to bene account 001102021838 and system didn't auto return back to CIMB Bank in OFI W5 today. Seek your assistance to check why the below transaction was having "Credit Error" status and failed to return back to CIMB Bank since the account was already closed? Details : Trace No : 10000205551121 IBG Transaction No : 210863 Transaction Date : 2016-10-05 15:15:32 Bene Account No : 001102021838 Amount : 100.00 Originating FI Name : CIMB BANK Reject Date : 2016-10-05 15:30:00 Reject Description : Unable to locate profile Credit Status : Credit error
Thank you.
History
#1 Updated by Ngoh Chee Ping almost 8 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Updated by Hafiz
From our investigation. We found phoenix return return empty list for IBGsecondIdValidation sp. For your information, phoenix must return at lease 1 list of record.
As for solution kfh need to check all account must return lease 1 list of record.
- IBGsecondIdValidation sp return empty list is repeated issue.
LOG
JNDI: PhoenixDS
IBG Second Id: {call crystal.dbo.IBGsecondIdValidation('001102021838')}
detailList size = 0
#2 Updated by Zahir Abd Latif almost 8 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.