Support #6714

[SCP ID :##3424##] : Token license expired - after migration 1210201.

Added by Zahir Abd Latif almost 8 years ago. Updated almost 8 years ago.

Status:Closed - End of life cycleStart date:October 18, 2016
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:IBAMSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

Kindly assist us to resolve token license issue urgently. Currently bank admin cannot do any token activity at ibam.

I have log this issue at secure metrix. New license provided but still hit same error while upload to db.
Please work together to resolve this.

History

#1 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Update from Chee Ping, Oct 18, 2016 11:10 AM:-

Hi Norazlilah

Based on Secure metric instruction is to update the license by calling their updateLicense API. But once the license is expired, we are not able 
to update the license using that API, because the update license API also will check the license is expired or not which is not correct. 
For the update license API should not check for the license is expired or not, just directly update the license into the database is enough. 
Please contact Secure Metric to solve this problem.

Thank you

#2 Updated by Zahir Abd Latif almost 8 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Update by Kah Yan, Oct 20, 2016 10:40 AM:-

Dear Ilah,

The issue is solved by:
1. backup ftotp_licinfo table
2. create ftotp_licinfo (new table with same fields)
3. run addLicence
4. Login IBAM successful

As per our discussion with Secure Metrics
1. Secure Metrics to provide licence for long period (20 years)
2. Ilah to provide CR to separate upload token and upload licence (updateLicense) function in IBAM
3. Secure Metrics brought up that token will have expiry of 5 years 
and is better to use updateLicense function when upload token file
as addLicence function should not add new record but currently is adding new record to the table

Issue closed in SCP.

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