Support #6723

[SCP ID :##3431##] : Issue on Session Expired Page while performing trx

Added by Zahir Abd Latif almost 8 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:October 21, 2016
Priority:HighDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

We encountered intermittent issue on Session Expired page when print receipt at the result page.
Fyi, System Admin did clear cache and restart all the instances this morning.

One of the customer perform IBG trx this morning. 3 of these IBG trx were successful and account was debited. However
she encountered Session Expired page after clicked the confirm button. She didn't even get the result page at all.

Appreciate you could look into this matters as customer needs the receipt to be printed as a proof of payment to their bene

Detail as per attached.

expired_page.png (17.2 KB) Zahir Abd Latif, October 21, 2016 11:41

History

#1 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 0 to 100

Update by Hafiz, Nov 17, 2016 05:45 PM:-

Salam Shahrul,

This intermittent issue. From our conversation, we notice the are no similar issue reported until today. 

For your information, we already view log and simulate all instances from production at development and no similar error/issue encounter. 

Please inform us if have new similar reported issue.

Issue closed in SCP.

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