Support #6723
[SCP ID :##3431##] : Issue on Session Expired Page while performing trx
Status: | Closed - End of life cycle | Start date: | October 21, 2016 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY IBG | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
We encountered intermittent issue on Session Expired page when print receipt at the result page.
Fyi, System Admin did clear cache and restart all the instances this morning.
One of the customer perform IBG trx this morning. 3 of these IBG trx were successful and account was debited. However
she encountered Session Expired page after clicked the confirm button. She didn't even get the result page at all.
Appreciate you could look into this matters as customer needs the receipt to be printed as a proof of payment to their bene
Detail as per attached.
History
#1 Updated by Zahir Abd Latif over 7 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Update by Hafiz, Nov 17, 2016 05:45 PM:-
Salam Shahrul, This intermittent issue. From our conversation, we notice the are no similar issue reported until today. For your information, we already view log and simulate all instances from production at development and no similar error/issue encounter. Please inform us if have new similar reported issue.
Issue closed in SCP.